Training Specialist at Khenpro Global Services

Role Summary

• The Training Specialist is responsible for designing, delivering, and evaluating training programs that build operational excellence, product consistency, food safety compliance, and customer service standards across all outlets.
• The role ensures employees are equipped with the technical, behavioural, and brand-specific competencies required to drive performance, efficiency, and superior guest experience in a fast-paced QSR environment.

Key Responsibilities
Training Design & Development:

• Develop structured onboarding programs for new hires (frontline, kitchen, supervisors, and managers).
• Create training manuals, SOP guides, and visual learning materials for bakery, confectionery, and QSR operations.
• Translate operational procedures into practical, easy-to-follow training modules.
• Continuously update training content to reflect new products, processes, and equipment.

Operational Skills Training:
Deliver hands-on training on:

• Food preparation and production techniques
• Recipe adherence and portion control
• Equipment handling and maintenance
• Hygiene and food safety standards
• Speed of service and order accuracy
• Ensure uniformity of product quality across all locations.

Service Excellence & Brand Experience:

• Train staff on customer engagement, upselling, complaint resolution, and brand etiquette.
• Embed a culture of hospitality, cleanliness, and professionalism.
• Reinforce brand values through behavioural training.

Compliance & Food Safety:

• Conduct regular training on HACCP principles, sanitation, and workplace safety.
• Ensure teams comply with regulatory and internal quality standards.
• Support audit readiness through continuous education.

Performance Coaching & Capability Development:

• Identify skill gaps through store visits and performance observations.
• Coach outlet managers and supervisors on team leadership and productivity improvement.
• Implement refresher and remedial training where required.

Training Evaluation & Reporting:

• Track training effectiveness using KPIs such as productivity, wastage reduction, customer feedback, and operational consistency.
• Prepare training reports and recommend improvements.
• Maintain accurate training records and certification logs.

New Store Opening Support:

• Lead training rollouts for new outlet launches.
• Prepare teams for operational readiness before store opening.
• Standardize culture and processes from day one.

Key Requirements

• Bachelor’s Degree in Hospitality Management, Food Science, Business Administration, or related field.
• 3–6 years’ experience in Training, L&D, or Operations within abakery, confectionery, or QSR environment.
• Strong understanding of food production processes and multi-outlet operations.
• Experience developing SOP-based training systems.
• Excellent facilitation, coaching, and presentation skills.
• Strong interpersonal skills with the ability to influence frontline teams.
• Knowledge of food safety standards and operational compliance.
• Ability to travel frequently between outlets.

Core Competencies:

• Operational Excellence Mindset
• Coaching & People Development
• Attention to Detail & Product Consistency
• High Energy & Execution Focus
• Communication & Engagement Skills
• Process Standardization
• Problem-Solving in Fast-Paced Environments.