Training Manager at Sun King (Formerly Greenlight Planet)

About the role:

The Easy Buy Training Manager will work closely with the sales team to ensure Field staff and Office Based staff acquire the knowledge on products, processes and tools required for a proper execution of their work, through Training, Upskilling, Coaching and Constant reminders.

What you would be expected to do

• Overseeing, planning, and delivering training to Energy Officers and Field staff to ensure proper comprehension of tools and processes.
• Planning and delivering training for office-based role staff as advised.
• Spearheading the training and implementation of new pilots, process, and products to the field teams.
• Ensure the administration of the Litmos users for agents, field and staff is up to date.
• Develop impactful content to drive continuous learning for the staff and agents.
• Provide adequate information on issues encountered in the field while using the tools.
• Customer experience audit- Coordinating with the field trainers to observe and audit the implementation customer processes and provide feedback to the stakeholders.
• Assist with ad-hoc projects related to field activities of EOs or field staff when required.
• Ensure digital content deployment uptake and development.
• Monitoring and enforcing usage of training tracking app, setting targets for the field trainers and increase trainers’ performance and content quality based on automated feedback.
• Keep up to date content material with weekly reviews.
• Work with other departments to ensure the smooth execution of new business initiatives.
• Mentoring and managing the execution and planning of field trainers to ensure the success of transferring knowledge to the field-based staff.
• Coordinating and planning monthly training activities.

You might be a strong candidate if you

• Bachelor’s Degree or its equivalent from a reputable institution.
• Diploma/Certificate in Sales and Marketing; Customer Service Management.
• Minimum 4 years relevant work experience in a similar capacity.
• Experience working with learning management systems. 

Desired Characteristics 

• Excellent people skills
• Stakeholder Management
• Strategic thinking
• Project management skills
• Clear and straight to the point communication skills with fluency in both written and spoken English 
• Clear thinking/problem solving ability.
• Excellent attention to details.
• Excellent issue-tracking and resolution skills.
• Able to handle multiple tasks.