Telesales Specialist at Ifitness Center Ltd

Location: Lekki Peninsula, Lagos

Details

• Have you worked in a Contact Centre before? Do you have a good grasp of English? Is Customer Service your passion?
• We are looking for an experienced person in Telesales to join our team at I-Fitness Centre!
• Working in Telesales you will be responsible for calling prospective customers, answering questions from existing customers, and resolving customer complaints.

Duties Include:

• Call prospective customers to sell subscriptions and products
• Call current customer to remind them of the expiration of their subscriptions
• Conduct telephone surveys
• Attend to telephone customer complaints

Educational Background and Skills
We need a Telesales who has:

• B.Sc. in Communications or Marketing
• Certification in marketing and sales is an added benefit
• 2 years of experience working in a call center
• Good pace, pitch, and tone and the ability to be natural and conversational, not scripted and stilted.
• The ability to pose insightful and engaging questions
• Excellent listening skills
• Excellent communication and rapport building skills
• The ability to handle and deflect objections that will inevitably come up
• Time management skills to ensure calls are carried out on time
• The willingness and dogged determination to have a go and to keep going in the face of rejection.