Banking Technology Specialist at Bosak Microfinance Bank Limited

Responsibilties
Digital Banking & Systems Management:

• Manage and support core banking applications and digital platforms (mobile banking, USSD, internet banking).
• Monitor system performance and ensure uptime of all banking channels.
• Assist in deployment, integration, and upgrade of banking software and fintech solutions

IT Infrastructure & Support:

• Provide technical support to staff on banking applications, networks, and hardware issues
• Configure and maintain IT systems including servers, networks, and endpoints.
• Troubleshoot system issues and ensure timely resolution of incidents.

User Administration & Training:

• Create and manage user accounts and access rights within banking systems
• Train staff on digital platforms and IT tools for efficient usage

Data Management & Security:

• Perform system backups, data recovery, and ensure data integrity
• Ensure compliance with IT security policies, CBN guidelines, and data protection standards.
• Monitor systems for vulnerabilities and implement security controls.

Digital Operations & Reporting:

• Support end-of-day (EOD), end-of-month (EOM), and system reconciliations
• Generate reports on digital transactions, system usage, and performance.
• Maintain accurate documentation of IT processes and systems.

Innovation & Process Improvement:

• Collaborate with business units to improve digital banking services.
• Support implementation of new fintech solutions and digital products.
• Identify opportunities to automate processes and enhance customer experience.

Requirements
Education:

• Bachelor’s Degree in Computer Science, Information Technology, or related field

Experience:

• 2–5 years experience in IT, preferably in a bank or fintech company
• Experience with core banking systems and digital banking platforms

Technical Skills:

• Knowledge of networking (LAN/WAN), system administration, and databases
• Familiarity with banking applications and fintech tools
• Basic programming or scripting knowledge is an advantage
• Understanding of cybersecurity practices and IT governance

Core Competencies:

• Problem-solving and analytical thinking
• Strong communication and user support skills
• Attention to detail and data accuracy
• Ability to work under pressure in a financial services environment.