Telesales Representative at Koyo Nation

Description

• We are looking for an enthusiastic Tele-sales Representative to contribute to generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships.
• An effective telesales representative must be an excellent communicator and have superior people skills.
• They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.
• The goal is to help the company grow by bringing in customers and developing business.

Responsibilities

• Contact potential or existing customers to inform them about a product or service using scripts.
• Answer questions about products or the company.
• Ask questions to understand customer requirements and close sales.
• Direct prospects to the field sales team when needed.
• Enter and update customer information in the database.
• Take and process orders in an accurate manner.
• Handle grievances to preserve the company’s reputation.
• Go the “extra mile” to meet sales quota and facilitate future sales.
• Keep records of calls and sales and note useful information.

Requirements

• High School Diploma; B.Sc/BA will be a plus.
• Proven experience as telesales representative or other sales/customer service role.
• Proven track record of successfully meeting sales quota preferably over the phone.
• Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems.
• Ability to learn about products and services and describe/explain them to prospects.
• Excellent knowledge of English.
• Excellent communication and interpersonal skills.
• Cool-tempered and able to handle rejection.
• Outstanding negotiation skills with the ability to resolve issues and address complaints.