Telesales Agent at Outsource Nigeria

Job Summary

• The Telesales Agent is responsible for generating sales through outbound and inbound calls, engaging potential and existing customers, promoting products/services, and closing sales opportunities.
• The role requires excellent communication skills, strong persuasion, and the ability to work in a fast-paced, target-driven environment.

Key Responsibilities
Sales & Customer Engagement

• Make outbound calls to prospective customers to promote and sell company products/services.
• Handle inbound calls, respond to customer enquiries, and persuade them toward a purchase decision.
• Conduct follow-up calls to convert warm leads and re-engage previous customers.
• Understand customer needs clearly and match them with appropriate products or solutions.

Data & Record Management:

• Record all customer interactions accurately in the CRM system.
• Update customer information and ensure data integrity for reporting and follow-up activities.
• Maintain up-to-date knowledge of product features, pricing, promotions, and sales scripts.

Target Achievement:

• Meet and exceed daily, weekly, and monthly sales targets.
• Participate actively in sales coaching, role-plays, and performance improvement sessions.
• Track personal performance and strive for continuous improvement.

Customer Service & Relationship Management:

• Handle objections professionally and provide accurate and helpful information.
• Build positive relationships with customers through empathy and clear communication.
• Escalate unresolved issues to the appropriate team or supervisor.

Compliance & Quality:

• Adhere to call quality standards, scripts, and regulatory requirements.
• Follow all company policies, especially those relating to customer privacy, data protection, and telemarketing regulations.

Education & Experience

• Minimum: OND / HND / B.Sc.
• 0 – 2 years experience in telesales, call centre operations, or direct sales.
• Experience using a CRM system is a plus.

Skills & Competencies:

• Strong communication and persuasive selling skills.
• Confident, energetic, and customer-focused.
• Ability to handle rejection and remain motivated.
• Good command of English; ability to speak local languages is an advantage.
• Basic computer literacy (typing, email, CRM navigation).
• Strong problem-solving skills.

Salary
N200,000 / month