Telemarketing Manager at VIP Express Tourism Limited

Responsibilities

• Team Leadership: Lead and manage a team of telemarketing representatives, fostering a positive and high-performance work environment.
• Set clear sales targets, performance goals, and KPIs for the team, driving them to achieve and exceed sales objectives: Provide coaching, training, and feedback to enhance the team's selling skills and product knowledge.
• Telemarketing Strategy: Develop and execute telemarketing strategies to generate leads, drive sales, and expand our customer base.
• Analyse market trends and customer insights to identify opportunities for targeted campaigns and enhanced sales conversion.
• Campaign Management: Plan and implement telemarketing campaigns aligned with the company's sales and marketing objectives.
• Monitor campaign performance and effectiveness, making data-driven adjustments to optimize results.
• Quality Assurance: Ensure that telemarketing representatives adhere to compliance and quality standards in all customer interactions.
• Regularly review call recordings to provide constructive feedback and maintain service excellence.
• Reporting and Analysis: Track and analyse telemarketing KPIs and sales metrics to measure performance and identify areas for improvement.
• Prepare detailed reports for senior management, providing insights and recommendations for strategic decision-making.
• Lead Generation and Conversion: Collaborate with the marketing team to develop lead generation strategies and nurture leads through the sales funnel.
• Maximize lead conversion rates through effective follow-up and customer engagement.

Requirements

• Bachelor's Degree in Business, Marketing, or a related field is preferred.
• Proven experience of 3 -5 years as a Telemarketing Manager or similar role as a call centre Manager, with a track record of achieving sales targets and managing successful telemarketing campaigns.
• Strong leadership and team management skills, with the ability to motivate and inspire a diverse team.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers and internal stakeholders.
• In-depth knowledge of telemarketing techniques, compliance regulations, and best practices.
• Analytical mindset with the ability to interpret data and make data-driven decisions.
• Results-oriented and proactive in driving sales growth and performance improvement.

Salary

• Base Pay of N150,000 - N200,000 Monthly

Benefits:

• Comprehensive health Insurance coverage
• Opportunities for career growth and professional development.
• A dynamic and collaborative work environment with a supportive team.
• Additional payment on commissions and incentives.