Telecom Customer Care Support Executive (Lagos Island) at Careers Verified

Key Responsibilities

•  First line interaction with customers
•  Ensure customer queries / requests/ concerns are attended, documented and reported to management
•  Follow-up with relevant department should in case there is any delay, escalate at deviations
•  Connect with customers and maintain cordial relations in the interest of the business
•  Responsible for Stock and Cash Management at the shop
•  Responsible for shop maintenance, and allied activities to ensure Service Standards are not compromised
• Ensure efficient operations at shop by coordinating remedies of issues affecting operations
• Ensure Customer Service attitude is exemplified by actions and initiatives
• Motivate contribution from colleagues to ensure Customer Delight
• Adopt standards for business activities/processes and ensure adherence
• Ensure Daily Operational Reports are prepared and submitted in time
• Share improvisations with management which can be replicated at all locations and processes.

Essential Attributes 

• Customer Focused, Result oriented, Zeal for Initiative with Speed, Leadership quality and team Handling capacity, Energetic and Assertive, Customer query resolving skills, 
• Excel Knowledge is a MUST
• Desired Attributes Relevant Industry Experience,
•  Been on the front end handling customers and team. 
• Should have Planning and organizing skills proven achiever, Should have sharp business acumen

Qualifications Graduate 

Desired Experience 

• 1 to 2 years’ Experience in the telecom sector.
• Candidates who reside on the island is most preferred.