Tele-sales officer at Kaiglo Stores Limited

Department: Customer Service

Reporting to: Business Application Manger

Through: Customer Service Unit Head

Job Description

A Tele-sales Representative is someone who uses the telephone to reach potential or existing customers. 

Tele-sales Representative Responsibilities but not limited to the following:

• Contacting potential or existing customers to inform them about a product or service using scripts
• Answering questions about products or the company
• Asking questions to understand customer requirements and close sales
• Initiating sales with potential customers over the phone
• Asking questions to engage customers and keep the conversation going
• Listening to the customers' needs to generate repeat sales
• Gathering and documenting customer information, payment methods, purchases, and reactions to products
• Keeping up to date on all products and informing customers of new products.
• Answering customers' questions on the products.
• Meeting sales quotas
• Reach out to existing and potential customers to present our product and service offering
• Learn details about our product and service offerings
• Address any questions or issues customers may have 
• Communicate with customers to understand their requirements and need
• Offer solutions based on clients’ needs and capabilities
• Direct prospects and leads to the sales team
• Keep an updated customer database
• Measure identified KPIs
• Always strive towards meeting sales quota
• Track and document calls and sales
• Update client & vendors’ records
• Generating and qualifying leads from cold calling
• Managing, tracking and following up on leads by calling them
• Conducting sales presentations through the phone and screen sharing
• Meeting monthly and quarterly sales goals in accordance with goals
• Creating and updating activity reports

Tele-sales Representative Requirements:

• A successful Tele-sales Representative has excellent communication skills as well as sales ability
• You should be meticulous in keeping records, and able to handle all aspects of making sales.
• Creative thinking skills
• The patience and ability to engage customers in conversation.
• Good sales ability
• Working knowledge of relevant computer software
• Excellent interpersonal and problem-solving skills
• The ability to handle rejection and stress in soliciting customers
• Ability to meet monthly targets