Technology Intern at Sankore Global

Job Summary

• The Technology Intern will be responsible for providing front-line primary technical support to end-users on various technical issues and problems relating to hardware, software, and peripherals.
• The Technology Intern must have excellent problem-solving skills to diagnose, evaluate and resolve complex problem situations, or when appropriate, escalate or route them to appropriate Technology staff members.
• The Technology Intern will also perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention.
• This position will support multiple platforms including desktops, laptops, mobile devices, and videoconferencing equipment.
• This position may require independent work, sharing information, and assisting others with work orders.

Job Description
The responsibilities of this role will be broad and include:

• Responding to technical support tickets.
• Liaising with the customer to determine the nature of the technical issue.
• Connecting to the Team Member’s computer system via remote access.
• Resolving hardware and network malfunctions at team members’ locations.
• Identifying the nature of the hardware, software, or networking issue.
• Providing the Team members with resolution choices.
• Installing new hardware systems, software upgrades, or networking cables.
• Fixing any software or hardware issues.
• Providing minor technical or operational training.
• Completing IT support logs.

Requirements
Minimum Qualifications:

• Bachelor's Degree in Information Technology or Computer Science.
• Familiarity with networking systems and protocols.
• Knowledge of remote desktop support systems.

Desired Knowledge, Skills, and Attributes:

• In-depth knowledge of computer hardware systems, routers, and peripherals.
• Knowledge of operating systems, office software, enterprise software, and server systems.
• Excellent problem-solving skills.
• Excellent analytical skills.
• Ability to articulate complex ideas simply and summarize them effectively.
• Problem-solving skills and the ability to streamline processes in a fast-paced and dynamic environment.
• A positive, can-do attitude and willingness to get the job done.
• Proactive, motivated, and possess poise and self-confidence.
• Ability to plan and prioritize effectively, balancing multiple deliverables efficiently.
• Ability to engage and work collaboratively with colleagues, and multiple stakeholders.
• Ability to bring innovations to operations.
• Highly organized.
• Intellectually curious.
• A strong focus on excellence.
• Self-driven and goal-oriented.
• A thirst for knowledge and learning