Client Service & Information Manager at Safety Consultants and Solutions Provider Limited

Job Summary

• The Client Service & Information Manager is responsible for ensuring seamless management of client interactions, document control, data capture, and information flow across projects.
• The role integrates client service excellence with project management support, CRM administration, and remote work capabilities to optimize operational efficiency, data accuracy, and timely communication.
• This position ensures that all project-related documentation, reporting, and client communications meet organizational standards and regulatory requirements.

Key Responsibilities
Client Service & Communication:

• Serve as the primary point of contact for clients on project-related queries and information requests
• Maintain excellent client relationships through timely, professional, and proactive communication.
• Coordinate project updates, reports, and key milestones with clients and internal stakeholders.
• Ensure CRM systems are accurately updated to reflect client interactions, feedback, and follow-ups.

Document & Information Management:

• Manage project documentation, including technical documents, contracts, and client correspondence.
• Implement document control procedures ensuring all files are complete, up-to-date, and compliant with organizational policies.
• Monitor and maintain access rights to sensitive or confidential project information.
• Support audit, compliance, and reporting activities by ensuring easy retrieval of relevant documents.

Data Capture & Reporting:

• Collect, validate, and organize project data for reporting, analysis, and decision-making.
• Use CRM and other digital tools to capture client and project information accurately.
• Generate management dashboards and performance reports for internal and client review.
• Identify trends, gaps, or risks in client/project data and escalate as needed.

Project Support & Coordination:

• Assist project managers in scheduling, tracking, and reporting project deliverables.
• Support remote teams with project updates, document submission, and status reporting.
• Collaborate with internal departments to ensure alignment of information, processes, and client requirements.

Continuous Improvement & Digital Adoption:

• Identify opportunities to improve document control, CRM usage, and client communication processes.
• Promote digital efficiency through tools, automation, and standardized workflows.
• Ensure data accuracy, integrity, and confidentiality across all systems.

Qualifications & Experience

• Bachelor’s degree in Business, Project Management, Information Management, or related field.
• Professional certification in Project Management (PMP, PRINCE2) or Document/Information Management is an advantage.
• Minimum 5 - 7 years’ experience in client service, document management, or project coordination.
• Experience with CRM systems, digital document management, and remote collaboration tools.

Skills & Competencies:

• Excellent organizational and time-management skills.
• Strong written and verbal communication skills for client interactions.
• Attention to detail and high standards for data/document accuracy.
• Ability to manage multiple projects and deadlines simultaneously.
• Proficiency in MS Office, CRM tools, and cloud-based collaboration platforms.
• Analytical mindset with problem-solving capabilities.
• Ability to work independently in a remote or hybrid environment.

Key Interfaces:

• Clients / Stakeholders
• Project Managers / Technical Teams
• Sales, Marketing & Operations Teams
• Regulatory or Compliance Bodies

Travel Requirements:

• Occasional travel may be required for client meetings, audits, or project oversight (approx. 10–15%).