Technology Compliance Manager at Airtel

Responsibilities

Process/Policy Compliance

• Process and Policy design and reengineering, design SOPs (Standard Operating Procedures) and check sheets, monitor and report process performance KPIs 
• Create interface & co-ordination to ensure compliance with policies, processes and procedures for the OPCO.
• Constantly engage with Technology Functions (Networks & IT at Group and OPCOs to align the processes and closure of all open issues

Improvement projects 

• Identify and drive projects for assigned function: business and customer Impacting, revenue/cost impacting and mentoring project teams, using lean and six sigma tools.

Regulatory QoS interface management to ensure that all regulatory parameters are effectively tracked.

• Align with regulatory teams for all key QoS KPIs for Technology Functions (Networks & IT) and ensure compliance levels are tracked and measured.
• Ensure that Network & IT infrastructure and platforms are equipped and ready for the delivery of KPIs.
• Ensure effective process design with complete RCA and action plan for breaches and submission to the regulator
• Implement and Lead Compliance, Audits and learning sharing for Network & IT Policies and Processes
• Ensure effective implementation of adherence to regulatory   QoS standards and requirements

Effective Interface with Internal Assurance group team for close looping.

• Effective engagement with the IA group team to define the audit and pain areas.
• Engage within the OPCO to ensure the learnings of the audit findings from other OPCOs are implemented as best practice, ensuring the reduction in the learning cycle.
• Effective implementation of the learning tracker and close looping for the OPCO
• Ensure all the audit observations of the OPCOs are effectively closely looped. 
• Ensure process gaps are identified and shared with process owner/function head for implementation. 
• Ensure technology gaps are identified and shared with relevant stakeholders for implementation 
• Interface with Networks and Information Technology for audits and closures.

Educational Qualifications  

• A Bachelor’s degree in Electrical/Electronics or Computer Science 

Relevant Experience 

• Minimum of 5 years’ experience with least 3 years in IT/Networks Operations audit experience in Telecommunications.
• Minimum of 3 years Telco Networks audit experience.
• Experience evaluating Network Architecture etc. 
• Exposure to technology, process reengineering and handling decentralized operations is desirable
• Effective Project management & Co-ordination
• Interpersonal Skills
• Problem solving
• Service Focus
• Persuasion & negotiation Skills 
• Relationship Management