Bharti Airtel Limited is a leading global telecommunications company with operations in 20 countries across Asia and Africa. With headquarters in New Delhi, India, the company ranks amongst the top 5 mobile service providers globally in terms of subscribers. In India, the company's product offerings include 2G,3G and 4G services, fixed line, high spee...
Read more about this company
We are seeking a highly skilled and experienced B/OSS (Business/Operations Support Systems) Subject Matter Expert to join our telecommunications team. The ideal candidate will provide technical leadership, strategic guidance, and hands-on expertise in B/OSS domains. This role is integral to the planning, implementation, integration, and optimization of our end-to-end B/OSS platforms, ensuring excellence in customer experience, operational efficiency, and support for new services.
The candidate will report to the Lead, IT Project Delivery
Responsibilities
Process/Policy Compliance
- Process and Policy design and reengineering, designing SOPs (Standard Operating Procedures) and check sheets, monitor and report process performance KPIs
- Create interface & co-ordination to ensure compliance to policies, processes and procedures for the OPCO.
- Constantly engage with the Technology Functions (Networks & IT at Group and OpCo) to align the processes and closure of all open issues
- Serve as the primary expert on all B/OSS platforms, advising internal teams on best practices, industry trends, and solution optimization.
Improvement projects
- Identify and drive projects for assigned function, both Business and Customer Impacting and revenue/cost impacting and Mentoring Project Teams, using lean and six sigma tools.
- Lead the analysis, design, deployment, and maintenance of B/OSS solutions, including order management, service provisioning, billing, CRM, inventory management, and network management systems.
- Conduct impact assessments, feasibility studies, and provide recommendations for B/OSS architecture improvements and digital transformation initiatives.
- Stay up-to-date on telecommunications industry developments, standards (such as TM Forum Framework, eTOM, SID), and emerging technologies (5G, IoT, cloud-native B/OSS).
- Support RFP preparation, vendor selection, and contract negotiation processes for new B/OSS tools and platforms
- Champion automation and digitalization projects, streamlining workflows and enabling self-service capabilities for internal and external customers.
Regulatory QoS interface management to ensure that all regulatory parameters are effectively tracked.
- Align with regulatory teams for all key QoS KPIs for Technology Functions (Networks & IT), ensuring compliance levels are tracked and measured.
- Ensure that Network & IT infrastructure and platforms are equipped and ready for the delivery of KPIs.
- Ensure effective process design with complete RCA and action plan for breaches and submission to the regulator
- Implement and lead Compliance, Audits and learning sharing for Network & IT Policies and Processes
- Ensuring effective implementation of Adherence to Regulatory QoS standards and requirements.
Effective Interface with Internal Assurance group team for close looping.
- Monitor, troubleshoot, and resolve B/OSS platform incidents and performance issues; ensuring root cause analysis and problem resolution.
- Effective engagement with the IA group team to define the audit and pain areas.
- Engaging within the OPCO to ensure the learnings of the audit findings from other OpCos are implemented as best practice, ensuring the reduction in the learning cycle.
- Effective implementation of the learning tracker and close looping for the OPCO
- Ensuring all the audit observations of the OpCos are effectively close looped.
- Ensuring process gaps are identified and shared with Process owner/Function Head for implementation.
- Ensuring technology gaps are identified and shared with relevant stakeholders for implementation
- Interface with Networks and Information Technology for audits and closures.
Qualifications
Educational Qualifications
- Bachelor’s/Masters degree in computer science, systems analysis or a related study.
Relevant Experience
- 5-7 years of work experience on BSS/OSS design and delivery.
- Experience working in multi-vendor managed service IT operating model.
- Demonstrated experience in delivering projects in the B/OSS domain.
- Experience in redesigning and simplifying the products, services and processes.
- Experience with CRM, Mediation, Billing, Interconnect, Provisioning and number management, charging and customer experience systems.
- Experience with microservices, containerization, and cloud platforms
- Exposure to 5G, IoT, and new generation telecom services.
- Deep knowledge of B/OSS processes and their role in telco operations: order-to-cash, trouble-to-resolve, service fulfillment, assurance, and inventory management.
- Hands-on experience with major B/OSS vendor platforms (e.g., Amdocs, Ericsson, Netcracker, Huawei, Nokia).
- Experience in technical solution design, systems integration, API management, and data migration.
- Familiarity with modern delivery models (Agile, DevOps), automation, and cloud-native solutions.
- Exposure to 5G, IoT, and new generation telecom services.
- Familiarity with B/OSS standards. (ITIL, TOGAF, TMForum)
go to method of application »
The job holder is to monitor and manage the procurement of Marketing and General Services related equipment and services at the right price, right quantity & quality from the most appropriate vendor at full cost of ownership to the benefit of Airtel to ensure good service delivery to its customers.
Responsibilities
Manage the processing of contracts from project brief to contract completion in conjunction with the Legal department
- Checking/confirming payment terms, price & duration of project briefs in line with what was agreed for the contract
- Ensuring stakeholders (User department and vendor) agree on conditions of the contract
- Following up with Legal to ensure contract is drafted and sent to the vendor and fully signed internally.
Manage the end-to-end Purchase Order process for procurement of goods and services within their area of responsibility in line with approved purchasing requests.
- Sourcing/recommendation of vendors for the task
- Sending RFP/RFQs to the vendors
- Opening of bids and tendering evaluation/recommendation
- Negotiation and cost optimization/savings
- Contract award
- Processing PO on Oracle
- RFP response meetings to communicate details to vendors regarding tenders
Manage vendor relationships in accordance with company guidelines, to support the realization of agreed procurement contracts & timelines for delivery.
- Vendor follow-up on key deliverables
- Management of vendor relationships to ensure SLAs are realized
- Timely closure of POs
Provide accurate information and guidance to user groups and other staff in Support of the planning, budgeting and goal setting processes to establish procurement goals.
- Accurate benchmarking of prices against market prices
- PO reports for budget teams.
- Ensure BOQ is in line with approved price book/rate card.
Manage price & contractual negotiations in line with favorable payment terms, statutory regulatory requirements, competitive pricing, quality assurance and delivery timelines favorable to the company.
- Contract negotiations
- Meeting with vendors/User to agree on SLAs and timelines
- Ensuring prices are in line with NCC/NOTAP regulatory requirements
- Detailed price negotiations using quotes as benchmark
Generation of required Procurement reports (Spend & Savings report, Sourcing performance report, Contract management report, Single source & emergency request report)
- Provision of Spend/savings report
- Contract renewals/expiration reports
- Provision of emergency request reports/reasons for the emergencies and supporting approvals
- Providing support to Snr Mgr Marketing Procurement on identification and corrections of process gaps in internal control environment.
Manage sourcing process for recommending/identifying the most suitable vendors required for projects/tasks
- Vendor sourcing through RFIs
- Recommendation of vendors through referrals from other Telcos and Multinationals.
- Ensuring compliance to pay policy and process.
Provide payment support services
- Follow up for prompt payment to vendor
Vendor Performance evaluation to ascertain vendor competence & capability
- Periodic vendor evaluation(quarterly/biannually)
- Vendor competency assessment
Improvement of internal Audit score
- Ensuring compliance to the sourcing processes.
- Assisting Head Sourcing in identifying and taking necessary corrections in gaps identified in internal control environment
Qualifications
Educational Qualifications
- Bachelor’s degree
- Associate Member/Student Member of Chartered Institute of Purchasing & Supply, UK
Relevant Experience
- Minimum of 7 years Procurement experience
Other requirements
- Achieving results and meeting targets in a timely manner
- Proactive attitude towards meeting objectives
- Interpersonal skills
- Strong Analytical skills
- Good ethical attributes
go to method of application »
Responsibilities
Process/Policy Compliance
- Process and Policy design and reengineering, design SOPs (Standard Operating Procedures) and check sheets, monitor and report process performance KPIs
- Create interface & co-ordination to ensure compliance with policies, processes and procedures for the OPCO.
- Constantly engage with Technology Functions (Networks & IT at Group and OPCOs to align the processes and closure of all open issues
Improvement projects
- Identify and drive projects for assigned function: business and customer Impacting, revenue/cost impacting and mentoring project teams, using lean and six sigma tools.
Regulatory QoS interface management to ensure that all regulatory parameters are effectively tracked.
- Align with regulatory teams for all key QoS KPIs for Technology Functions (Networks & IT) and ensure compliance levels are tracked and measured.
- Ensure that Network & IT infrastructure and platforms are equipped and ready for the delivery of KPIs.
- Ensure effective process design with complete RCA and action plan for breaches and submission to the regulator
- Implement and Lead Compliance, Audits and learning sharing for Network & IT Policies and Processes
- Ensure effective implementation of adherence to regulatory QoS standards and requirements
Effective Interface with Internal Assurance group team for close looping.
- Effective engagement with the IA group team to define the audit and pain areas.
- Engage within the OPCO to ensure the learnings of the audit findings from other OPCOs are implemented as best practice, ensuring the reduction in the learning cycle.
- Effective implementation of the learning tracker and close looping for the OPCO
- Ensure all the audit observations of the OPCOs are effectively closely looped.
- Ensure process gaps are identified and shared with process owner/function head for implementation.
- Ensure technology gaps are identified and shared with relevant stakeholders for implementation
- Interface with Networks and Information Technology for audits and closures.
Educational Qualifications
- A Bachelor’s degree in Electrical/Electronics or Computer Science
Relevant Experience
- Minimum of 5 years’ experience with least 3 years in IT/Networks Operations audit experience in Telecommunications.
- Minimum of 3 years Telco Networks audit experience.
- Experience evaluating Network Architecture etc.
- Exposure to technology, process reengineering and handling decentralized operations is desirable
- Effective Project management & Co-ordination
- Interpersonal Skills
- Problem solving
- Service Focus
- Persuasion & negotiation Skills
- Relationship Management
Gmail
Yahoomail