Technical Support Specialist at Raenest

The Technical Support Specialist provides technical assistance and support to customers and internal employees. The specialist is responsible for troubleshooting, diagnosing, and resolving technical hardware and software issues. The specialist should have excellent communication skills and be able to provide clear instructions to customers to resolve their technical issues.

Must haves

• 2+ years of experience in technical support or related field.
• Excellent communication skills, both written and verbal.
• Strong problem-solving and troubleshooting skills
• Ability to work well in a team environment
• Experience with ticketing systems and remote support tools.
• Basic understanding of networking protocols and concepts.
• Knowledge of javascript and React js.
• SQL and database query language experience