Technical Support Specialist at Odixcity Consulting

Job Summary

• We are seeking a Technical Support Specialist to provide reliable, thoughtful technical assistance to users experiencing issues with software, systems, or digital tools.
• This role sits at the intersection of technology and people. You’ll troubleshoot problems, explain technical concepts in simple terms, and help users get back to work without feeling overwhelmed or talked down to.
• If you enjoy problem solving and have the patience to guide others through technical issues, this role will fit.

Responsibilities

• Provide technical support to users via chat, email, or voice.
• Diagnose and troubleshoot hardware, software, and system issues.
• Guide users through step by step solutions in a clear, calm manner.
• Document issues, resolutions, and troubleshooting steps accurately.
• Escalate complex or unresolved issues to higher level technical teams.
• Follow technical support procedures, SLAs, and quality standards.
• Maintain a professional and customer focused approach in all interactions.

Requirements 

• Bachelor’s Degree in Computer Science, Information Technology, Engineering, or a related field.
• 3 years proven experience in technical support, IT support, help desk, or similar roles.
• Strong understanding of basic computer systems, operating systems, and software applications.
• Ability to explain technical concepts to non technical users.
• Good written and verbal communication skills.
• Strong analytical and problem solving abilities.
• Experience supporting SaaS platforms, web applications, or internal systems.
• Familiarity with ticketing systems, remote support tools, and CRMs.
• Knowledge of networking basics, system administration, or cloud platforms.
• Experience working in a remote technical support environment.
• Reliable internet connection and a personal computer.
• Quiet, distraction free workspace.
• Ability to manage time effectively and meet response time targets.
• Willingness to work scheduled shifts, including evenings or weekends if required.

Salary
N500,000 / month (Non-negotiable).