Technical Support Manager - Field Services at Siemens

Job Description:

• Siemens Energy is seeking a Technical Support Manager - Field Service to join our team. This role involves supporting high-profile customers across Nigeria, West Africa, and Africa. The successful candidate will provide first-level engineering and technical support for control systems, package, and mechanical-related issues to both internal and external customers. This includes developing work-packs/procedures for all outages and projects.

Key Responsibilities:

• Provide technical support expertise for control systems, package, and mechanical issues.
• Develop work-packs and procedures for outages and projects.
• Analyze problems and provide professional guidance in resolving issues.
• Occasionally travel to provide onsite technical support.
• Ensure compliance with company and customer EHS policies.
• Provide 1st line support to field service engineers during shutdowns and projects.
• Manage the creation and preparation of work-packs for field service engineers.
• Provide 24-hour support functionality via an out-of-hours support hotline.
• Implement processes for report approvals and design changes.
• Maintain technical libraries, share-drives, and knowledge databases.
• Interact with the service engineering department to optimize procedures.

Technical Knowledge & Experience:

• Controls System and Mechanical Engineer with over 10 years of experience.
• Proven technical expertise in rotating equipment.
• Proficiency in MS Office tools, including MS Projects.
• High awareness of commercial and market considerations.
• Graduate-level competency across a range of engineering subjects.
• Experience in decision-making and technical judgment.
• Ability to develop new approaches and strategic acumen.

Project Role:

• Deliver major specialist tasks on time and within budget.
• Support major projects and control assigned specialist tasks and manpower.
• Coordinate complex troubleshooting activities.
• Contribute to the development of methods and technical policies.
• Generate new business opportunities.

Customer Liaison & Communication:

• Communicate technical issues with clarity and precision.
• Liaise with internal customers (PCC, Market Support, Management, Engineering) and external customers (end users, suppliers, regional entities).

Complexity of Work:

• Perform complex technical tasks in rotating equipment.
• Understand and coordinate a range of technical activities.
• Contribute original thought and new insights into difficult issues.

Responsibility:

• Provide technical knowledge and information within the field.
• Contribute to field engineers' training, technical audits, work planning, strategic development, and Health & Safety.
• Generate technical procedures and reports for customers.

Skills:

• Understand control systems, engine, and compressor mechanical systems.
• Diagnose related problems and interface with product lead centers.
• Provide support to customers' field staff and PCC through the Service Help Desk.
• Communicate effectively and work clearly under pressure.

Educational Requirements:

• University degree in Electrical, Electronics, Electro-Mechanical, or Mechanical Engineering (2:2 minimum) or equivalent.
• Working towards or has COREN status.
• Over 10 years of experience in rotating equipment and engine systems or equivalent field experience.
• A master’s degree in engineering is an added advantage.