Technical Support Engineer at Ascentech Services Limited

Duties and Responsibilities

• Manage incidents, respond to requests for technical assistance in person, via phone & email
• Responsible for supporting post-sales customer activity remotely and on-site.
• Responsible for carrying out detailed Site Survey & maintain proper documentation
• Perform installation and implementation and network integration at customer's site
• Promptly investigate, resolve & report any incidents, errors, events or deviations.
• Ensure installation, maintenance and troubleshooting are carried out within agreed OLA.
• Responsible for resolving concerns on signal strength, signal to noise ratio and similar parameters in accordance with organization approved standard.
• Share insight & appropriate action against bandwidth consumption, virus infection and security threats.
• Track and route problems and requests and document resolutions

Qualifications

• HND / Graduate / Post Graduate in Electrical/ Electronics/ Computer/ Communication/ Info Tech Desired Experience 1 to 3 years in similar profile.
• First-line contact, providing technical assistance to all walk-in customer at Shops
• Assist in after-sales device setup, installation, and configuration processes for new subscribers
• inventory list for shop 8] Recognize areas & forward plans for internal improvement to the Territory Sales Manager Function / Domain Customer Service / Technical Support Group Reporting To Direct - Supervisor Technical Support Group; Functional, HOD Place of Posting Nigeria Essential Attributes Proficient in WiFi, WiMAx, LTE, TCP/IP, WLAN, Ethernet, LAN, WAN, Device/Network level Troubleshooting, Computers (OS & Application Level), Analytical, Internet and Tech savvy, Customer.