Rentokil Initial provides services that protect people and enhance lives. We protect people from the dangers of pest-borne disease and the risks of poor hygiene. We enhance lives with services that protect the health and wellbeing of people, and the reputation of our customers’ brands.
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The Technical Engineering Coordinator is responsible for an efficient reporting system as well as the delivery of effective technical training sessions to Boecker® internal and external clients.
The TEC assists in providing technical support to technicians, operations staff and clients, provides daily reports to clients and inputs recommendations as deemed necessary for quick tracing and improving service standards.
Job responsibilities:
Implement the standards set in Boecker® Operations Manual.
Review clients’ feedback and accordingly suggest improvements for reports and forms to Technical Engineering Senior Officer
Handle efficient filing and electronic archiving systems.
Update and follow up on the sanitation and proofing recommendations’ list delivered to clients.
Cooperate with all Operations Units to improve the quality output of the operations.
Prepare the call backs analysis on weekly basis.
Assist the Technical Engineering Senior Officer in the preparation of suitable training materials.
Identify cases where recurrent infestation and/or lack of cooperation by the client requires follow-
up action by the Technical Engineering Senior Officer
Prepare Service Reports Report and other technical reports and send them to clients within
predefined deadlines.
Prepare Audit files and documents of audited clients and keep them updated.
Coordinate, advise and follow up with clients on sanitation and proofing recommendations.
Represent Boecker® in exhibitions, forums, and other events.
Requirements:
Bachelor’s Degree in Environmental Sciences or equivalent.
At least 1/2 years of experience in pest management or related field.
Good written and communication skill
Ability to work in a team
Time Management
Team Coordination
Administrative Skills; Experience with CRM and scheduling software.
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