Technical Account Manager, Fintech at Optasia

Job Description

• We are seeking for enthusiastic professionals, with energy, who are results driven and have can-do attitude, who want to be part of a team of likeminded individuals who are delivering solutions in an innovative and exciting environment.
• As a Technical Account Manager, you will be responsible to ensure the wellbeing of the Technical Operations and Services provided by Optasia to the relevant Operator(s). You will be working closely with Operator’s stakeholders and Optasia Technical and Commercial teams to achieve the goals set.
• This is a technical position that requires a self-motivated and experienced individual that has a wide range of technical experience, ability to communicate effectively, drive and follow-up until closure all the necessary actions that need to take place in order to tackle with all open issues.

What You Will Do

• Owner of the wellbeing of the overall technical operations and services provided by Optasia to the Operator(s).
• Act as the liaison between Optasia technical team, Optasia Commercial team and Operator’s technical and commercial teams to facilitate open issues initiated either by Optasia or by the Operator.
• Serve as the technical escalation point for troubleshooting application, system and network issues related to the Services provided by Optasia.
• Work with customer’s and/or Optasia internal technical teams to evaluate and solve technical problems and reduce duration of customer impact and/or loss of services during major incidents and outages.
• Follow procedures for proper escalation of unresolved issues to the appropriate customer’s and/or Optasia teams.
• Act as a Optasia local Single-Point-of-Contact for Operations-related matters and seek to accelerate progress of such matters.
• Report to Optasia management/stakeholders all the open issues/challenges and actions in place to close them.
• Create weekly and monthly reports on important technical KPIs and communicate them to Optasia management.
• Create and maintain Operator-specific support documentation & procedures within Optasia’s Knowledge Base including among others Operator’s Support & Escalation contact points and Operator’s internal procedures relevant to Optasia operations.
• Proactively work to identify ways to improve and streamline processes.

What You Will Bring

• Bachelor’s Degree in computer science or engineering.
• 4+ years of working experience in a similar role.
• Proven experience in the telecom industry
• Strong communication (verbal, written) skills are required.
• Ability to create rapport with client’s employees and stakeholders
• Capable of understanding the technical aspects of complex systems.
• Strong technical troubleshooting skills and problem-solving ability. Demonstrated ability to think through situations outside the norm and develop appropriate solutions for isolating the root cause.
• Hands-on Linux & Networking experience is required.
• Fluent in English.

Your Key Attributes:

• Experience in monitoring, alerting, metrics systems (Nagios, Grafana)
• Familiarity with JBoss, nginx, apache, asterisk, OpenSIPs
• Familiarity with Jira and Confluence applications
• Experience with SQL and/or Postgres databases.

Why You Should Apply

• Competitive remuneration package
• Comprehensive private healthcare insurance
• All the tech gear you need to work smart
• Be a part of a multicultural working environment
• Meet a very unique and promising business and industry
• Gain insights for tomorrow market’s foreground.