Team Member, Voice and Wireless Service at United Bank for Africa (UBA)

Reporting Line: Team Lead, Voice and Wireless Service

Responsibilities

• Design and support VoIP infrastructure and its associated software, including IP-PBXs, call management systems, voice mail, and interactive voice response.
• Where necessary, plan for management or phasing out of legacy telephony systems and other switch-based technologies.
• Select, deploy, and utilize appropriate tools for reporting and routing of IP telephony/Video traffic on the network.
• Collaborate with systems engineers/architects for upgrades to operating systems, hardware, etc.
• Remain current on new transport protocols, products, and standards in support of VoIP/Video systems development and equipment procurement.
• Integrate IP telephony/Video systems with enterprise LANs, WANs, wireless LANs, and other Internet-based services and protocols.
• Provide leadership for implementing new VoIP/Video products or services, as well as the technical resources required to manage them.
• Collaborate with help desk to resolve trouble tickets and mitigate end-user issues with VoIP hardware/Video and/or applications.
• Assist with the installation planning and maintenance of network cabling, including MDF and IDF closets.

KPIs:

• Operational downtime associated with Network and Voice Support Services
• IS Audit & Regulatory exceptions relating to IT Operations & Infrastructure
• Service uptime
• Prompt delivery and accuracy of report.

Qualifications

• Minimum years of experience: 2-5 years’ work experience in relevant field
• Certifications: Having a certification from a reputable institution will be an added advantage.