Team Member, Mobile Banking Services at United Bank for Africa (UBA)

Job Objective (s)

• To provide technical support for the Bank’s retail internet banking.

Responsibilities

• Develop policies and procedures for electronic banking processes to ensure compliance with established standards and regulations.
• Responsible for the bank's cash management online products and services.
• Assist with the design and development of new online banking products
• Provide exceptional customer service and support of our Electronic Banking products and services.
• Provide support to consumers and business customers as well as retail department.
• Process, verify and reconcile the electronic banking transactions to ensure accuracy and adherence to policies, procedures and bank regulations.
• Oversee all electronic banking activities.

Qualifications

• Bachelor's Degree in any field, STEM courses preferably.
• Minimum of 2 years related experience.

Candidates Profile:

• Our ideal candidate must have knowledge of supporting internet banking applications, oversee electronic banking activities, and be able to reconcile electronic banking transactions.

Knowledge & Skills Required:

• Proficient in programming languages of SQL and basics of PLSQL, Python
• Good knowledge of some data mining skills and the meaning of ETL (Extract, Transform and Load) with some practical experience.
• Understanding the use of some Business Intelligence and Dashboard tools like Power BI, Tableau
• Microsoft Certification
• Analytics skills
• Swift Knowledge
• Interpersonal and Communication skills

What We Expect From You

• High degree of professional ethics, integrity, and responsibility.
• Highly organised, proactive, ability to work independently and take ownership of tasks assigned.
• Team player with the ability to work under pressure and ability to work with a wide variety of people and maintain an excellent business relationship.
• High sense of confidentiality and discreteness.

What You Should Expect From Us:

• Our corporate culture is defined by our core values. We do not just train our people to be the best in the job, we also offer encouragement, recognition, and rewards.
• Whatever level you are at in your career, we offer plenty of opportunities and support to build a rewarding career at UBA.
• Here in UBA, our employees are our greatest assets and so we built a recognition and reward system that boosts productivity and enhances staff retention, instituting a culture of meritocracy.