Team Lead, Payment Channels at Ibadan Electricity Distribution Company (IBEDC) Plc

Location: Ibadan, Oyo

Job Description

• To ensure all IBEDC Payment Channels are functional for Customer’s convenience and user experience across the business Franchise.  

Responsibilities

• Validation of all payment channels available to ensure functionality Driving sales revenue through building strong payment channels network.
• Ensures consistent and even spread of all payment channels integration.
• Develops proposals and negotiate new payment channels foroperation.
• Verifies and classifies all collections into appropriate payment channels Approaches and resolves payment channel problems analytically.
• Maintains and expands relationship with all channel agents and sub-agents.
• Liaises with F&A, IT and Branding units to develop payment channels strategy.
• Performs other ad-hoc assignment as defined by Head, Billing Operations.

Quaification and Experience

• Specialization: Bachelor's Degree in any Social Science Course
• Minimum Qualification: Bachelor Degree + Masters   
• Required Experience 7 - 10 years   

Behaviour Requirements:

• Ability to multi-task, prioritize, and manage time effectively
• Good oral and written communication skills.
• Strong problem solving and analytical skills.
• Good interpersonal skills.
• Attention to Detail and Accuracy
• Result oriented

Skills Requirements:

• Understanding of the business of IBEDC and related businesses in the electricity sector.
• Knowledge of utilities Industry.
• Strong computer software knowledge.
• Strong Business & Financial Acumen.
• Strong knowledge of financial management processes.
• Strong Customer Relation Management skills.
• Knowledge of billing / collection practices, procedures, and basic software in billing reconciliation.