Team Lead - Network Monitoring Centre at IpNX Nigeria Limited

• We’re looking for a Team Lead – Network Monitoring Centre to oversee 24/7 active and passive network monitoring operations, ensuring maximum service availability, rapid incident resolution, and excellent customer experience across our fibre, FTTx, and wireless networks.
• This role is ideal for a hands-on network leader with strong technical depth and proven experience managing NOC / backend engineering teams in a telecom or ISP environment.

What you’ll be responsible for:

• Lead and coordinate NMC, NOC, and FTTx backend engineering teams
• Ensure uninterrupted network monitoring and optimal service availability
• Oversee first-level incident management, fault logging, escalation, and resolution
• Monitor network performance thresholds and trigger proactive upgrades
• Produce daily, weekly, and monthly network performance and availability reports
• Manage shift rosters and 24/7 monitoring operations
• Drive automation and innovation in network monitoring and incident reporting
• Act as a key communication link between infrastructure teams, management, and customers

Must have requirements:

• B.Sc / B.Eng in Computer Science, Computer Engineering, Electrical/Electronics, or related field
• CCNA required (CCNP is an advantage)
• Strong IP networking knowledge (Routing, Switching, GPON)
• 3–6 years’ experience in NOC / NMC / Network Operations roles
• Understanding of ITIL v4 service management
• Excellent communication, analytical, and customer-facing skills
• Experience with wired, wireless, P2P, and P2MP technologies