Team Lead, Contact Centre at Premium Human Resource Solution Limited January, 2025

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- Team Lead, Contact Centre at Premium Human Resource Solution Limited
- View Jobs in Consulting / View Jobs at Premium Human Resource Solution Limited
Posted: Jan 1, 2025

Deadline: Jan 6, 2025
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Premium HR Solutions is a human resource consultancy company which offers strategic and effective HR solutions for small to medium sized businesses.

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Team Lead, Contact Centre
- Job Type Full Time
- Qualification BA/BSc/HND
- Experience 5 - 7 years
- Location Lagos
- City Victoria Island
- Job Field Customer Care, Success and Service
Job Description
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Open Account for prospective customers
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Meet personal/team qualitative and quantitative targets
Job Requirements
- Candidates should possess a B.Sc / HND in related filed with 5 -7 years' experience
- Must be able to speak fluently communicate well.
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Team Lead, Contact Centre at Premium Human Resource Solution Limited

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