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  • Posted: Jan 1, 2025
    Deadline: Jan 6, 2025
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  • Premium HR Solutions is a human resource consultancy company which offers strategic and effective HR solutions for small to medium sized businesses.


     

    Team Lead, Contact Centre

    Job Description

    • Manage large amounts of inbound and outbound calls in a timely manner
    • Follow communication “scripts” when handling different topics
    • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
    • Open Account for prospective customers
    • Seize opportunities to upsell products when they arise
    • Build sustainable relationships and engage customers by taking the extra mile
    • Keep records of all conversations in our call center database in a comprehensible way
    • Meet personal/team qualitative and quantitative targets

    Job Requirements

    • Candidates should possess a B.Sc / HND in related filed with 5 -7 years' experience
    • Must be able to speak fluently communicate well.

    Check how your CV matches this job

    Method of Application

    Interested and qualified? Go to Premium Human Resource Solution Limited on docs.google.com to apply

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