Team Lead, Consumer Collection and Recoveries Head at United Bank for Africa (UBA)

Job Objective(s)

• Coordinates collection and recovery activities of the entire unit end to end
• Provide initiatives for sales leads/penetration
• Overseeing bottom-line metrics, including detailed strategic analysis, forecasting, and account placement
• Minimise Loss resulting from non payment of loan. Loss forecasting and reports will be provided by the collection MIS unit
• Supervision of the daily activities of direct reports
• Initiate the formation and review of collection strategy manual and queuing criteria on a quarterly basis or as business requires
• Initiate a review of the Collections and Recovery Procedures
• Review net flows and collector productivity by bucket for capacity planning and for training needs
• Implementing new strategies and tactics to improve collections and recovery performance, training and coaching staff to improve performance
• Review/update watchlist on a monthly basis while monitoring accounts based on early warning signals
• Provide feedback on collection activities for policy changes
• Tools and Resource management
• Achieve assigned recovery targets to contribute to organisation’s financial performance (Consumer and SME)

Minimum Education Qualifications

• University Degree
• Masters and/or other professional qualification will be an added advantage
• Professional Qualifications would be an added benefit

Previous Work Experience Requirements:

• Minimum 5+ years in similar position
• Must have hands on experience in Credit Collection and Recoveries for consumer and SME, Sales, Relationship Management, Customer Service
• Fair employer relationship in FGN, State and LGA.
• Capable of resolving escalated issues arising from operations and requiring coordination with other departments

Skills required:

• Excellent product knowledge skill
• Excellent interpersonal, and negotiation skills
• A good understanding of risk, credit policies and procedures
• Excellent communication, planning, conflict resolution, organization, problem solving and analytical skills
• Customer account analysis skill
• Root Cause analysis and providing the right resolution plan for delinquent account

Knowledge:

• Reporting
• Understanding of complex financing methods
• Financial statement analysis
• Credit risk management
• Knowledge of banking operations
• Understanding of CBN money policies and guidelines
• Credit analysis
• Knowledge of relevant legal requirements
• Knowledge of insurance claim process