Team Lead, Commercial at Scalein

Job Description

• As the Commercial Team Lead i.e. Branch Manager, you will be the reference point for the various business partners including Brokers, Direct, and other Business Channels, especially large customer accounts, and possible loss/impact on the company if an error occurs.
• More so, would be expected to deliver new accounts (number in line with the KPI of the team) and 100% of renewals on all existing accounts.
• The scope of cover includes General Business and Group Life.

The role entails

• Relationship management and maintaining close rapport between the company and its clients.
• Analyze risks and develop solutions for clients’ needs as well as collate, sort, process, and interpret any request relating to life and non-life business & Operations.
• Prompt service delivery that supports great customer experiences and operational efficiency towards market leadership and is a key advocate of employee optimization.

These objectives will be achieved through effective:

• Managing the business relationship with various brokers/ customers and partners through the Relationship Officers.
• Increase premium Income from various brokers/ customers/ partners on our General Business, Group Life, and Group Deposit Administration
• Pitch pack/ proposal document for the target client/ client segment for New business acquisition
• Ensure 100% renewal of Existing General Business, Group Life and Group Deposits Schemes
• Follow-up of outstanding Credit Notes and pending premium reconciliation with Brokers/Clients/Partners
• Drive growth through increased focus on SMEs and smaller corporates while effectively managing the public sector portfolio
• Increase policy count from various brokers/ customers/ partners
• Acquiring retaining & building a long-term relationship with a targeted audience
• Increase General Business/Life database thereby guaranteeing huge prospects optimizing growth & profitability
• Proactive review of achievable & competitive activities in the market
• Maintaining persistent follow-up plans to ensure continuity of patronage

Requirements

• Bachelor’s Degree or equivalent from a recognized University (Business Related preferred)
• Master’s Degree in added advantage.
• 5+ years’ work experience, 2 of which must be in a Sales/relationship management role.
• Exposure to digital business models like e-commerce, B2B, and B2C marketplaces is desirable.
• Must have hands-on Sales and practical experience in relationship management in a corporate organization
• Strong experience in consumer-facing product management and design thinking
• Financial industry experience preferred but open if relevant to digital and non-digital sales goals
• Demonstrated actual practice in providing practical solutions to people's problems
• A proven knowledge of all aspects of Life Business and the ability to engage and build meaningful relationships
• Leadway