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Job Description

• As the Commercial Team Lead i.e. Branch Manager, you will be the reference point for the various business partners including Brokers, Direct, and other Business Channels, especially large customer accounts, and possible loss/impact on the company if an error occurs.
• More so, would be expected to deliver new accounts (number in line with the KPI of the team) and 100% of renewals on all existing accounts.
• The scope of cover includes General Business and Group Life.

The role entails

• Relationship management and maintaining close rapport between the company and its clients.
• Analyze risks and develop solutions for clients’ needs as well as collate, sort, process, and interpret any request relating to life and non-life business & Operations.
• Prompt service delivery that supports great customer experiences and operational efficiency towards market leadership and is a key advocate of employee optimization.

These objectives will be achieved through effective:

• Managing the business relationship with various brokers/ customers and partners through the Relationship Officers.
• Increase premium Income from various brokers/ customers/ partners on our General Business, Group Life, and Group Deposit Administration
• Pitch pack/ proposal document for the target client/ client segment for New business acquisition
• Ensure 100% renewal of Existing General Business, Group Life and Group Deposits Schemes
• Follow-up of outstanding Credit Notes and pending premium reconciliation with Brokers/Clients/Partners
• Drive growth through increased focus on SMEs and smaller corporates while effectively managing the public sector portfolio
• Increase policy count from various brokers/ customers/ partners
• Acquiring retaining & building a long-term relationship with a targeted audience
• Increase General Business/Life database thereby guaranteeing huge prospects optimizing growth & profitability
• Proactive review of achievable & competitive activities in the market
• Maintaining persistent follow-up plans to ensure continuity of patronage

Requirements

• Bachelor’s Degree or equivalent from a recognized University (Business Related preferred)
• Master’s Degree in added advantage.
• 5+ years’ work experience, 2 of which must be in a Sales/relationship management role.
• Exposure to digital business models like e-commerce, B2B, and B2C marketplaces is desirable.
• Must have hands-on Sales and practical experience in relationship management in a corporate organization
• Strong experience in consumer-facing product management and design thinking
• Financial industry experience preferred but open if relevant to digital and non-digital sales goals
• Demonstrated actual practice in providing practical solutions to people's problems
• A proven knowledge of all aspects of Life Business and the ability to engage and build meaningful relationships
• Leadway

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These objectives will be achieved through effective:

• Execution of the company’s business plan that outlines key initiatives associated with revenue growth, profitability, and expense control.
• Driving the general business commercial teams in developing new market initiatives in life and general business.
• Managing and implementing the company’s business plan, outlining key initiatives associated with revenue growth, profitability and expense control
• Accountable for the management of appointed brokers/agents as well as appointing new intermediaries to drive new business production, major account retention, and large account prospecting and management for success.
• Develop and deliver sales presentations and follow up with key decision-makers.
• Grow, deepen, and sustain awareness of market behavior and competitive trends with adequate response.
• Sustain and grow the company’s bouquet of services and lines of business with competitive pricing structures with brokers/agents within the area of jurisdiction.
• Providing adequate marketing support for the branch managers within the region.
• Mentoring, training, and growing potential commercial team members.
• Reporting markets and benchmark performance of the company about its peers and proffering effective and workable solutions to address weaknesses and sustaining strengths within the insurance industry to the technical committee of the board of directors of the company and its management committee.
• Coordinate liaison between sales and other departments and also associated companies and subsidiaries.

Requirements

• Bachelor’s Degree or equivalent from a recognized University (Business Related preferred).
• Professional Qualification in Insurance (ACII or ACIIN).
• MBA is an added advantage.
• 10+ years’ work experience, especially in a Senior Management Role and Sales/Marketing/Relationship Management role.
• Must have hands-on Sales and practical experience in relationship management in a corporate organization.
• Strong experience in consumer-facing product management and design thinking.
• Financial industry experience preferred but open if relevant to digital and non-digital sales goals.
• Demonstrated actual practice in providing practical solutions to peoples problems.
• A proven knowledge of all aspects of Life and General business and the ability to engage and build meaningful relationships.
• Excellent written and interpersonal communication skills.
• Knowledge and application of a wide range of marketing and sales techniques and concepts.
• Strategic planning skills; Strong organizational skills, Strong motivation, leadership, and team management skills

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• The role ensures that South-South/South-East branches adhere to the Company’s rules and regulations and are equally encouraged to be the CEOs of their respective units; particularly where immediate decision has to be made without jeopardizing the company’s interest and reputation.
• You will influence the development of the Sales strategy, so an understanding of the complete sales circle with proven experience is needed. You are the accountable executive responsible for managing the Brokers and business alignment relationship and youre empowered for the execution of the business sales management strategy for bottom-line profitability.

Dimensions of the job include:

• Overall productivity in all South South/South East Branches.
• Drive excellence in units/branches concerning business development strategies and goal attainment.
• Follow up on sales drive to ensure branch budgets are vigorously pursued and achieved.
• Constantly interact with units through meetings and phone calls to ensure their well-being and corporate growth whilst businesses are done with minimum cost.
• Ensure prompt service delivery to all stakeholders, that encourages great customer experiences and operational efficiencies.
• Drive retail sales via broker channels.
• Drive Digital adoption of processes with our intermediaries.

Requirements

• Bachelor’s Degree or equivalent from a recognized University (Business Related preferred)
• Master’s Degree in added advantage.
• 7+ years’ work experience, 5 of which must be in an associate-level role in a banking, insurance, or fin-tech sector.
• A professional qualification of ACIIN or any other recognized related qualifications.
• Exposure to digital business models like e-commerce, B2B, and B2C marketplaces is desirable.
• Must have hands-on Sales and practical experience in relationship management in a corporate organization
• Strong experience in consumer-facing product management and design thinking
• Financial industry experience preferred but open if relevant to digital and non-digital sales goals
• Demonstrated actual practice in providing practical solutions to peoples problems
• A proven knowledge of all aspects of Life Business and the ability to engage and build meaningful relationships
• Leadway