Team Lead, Centre of Excellence at Stanbic IBTC

To lead and manage the end-to-end lifecycle of Enterprise Transformational Programs—including Salesforce, RPA, Artificial Intelligence, and Document Management Systems (DMS). The role ensures these technologies are strategically aligned to business goals through expert application of Business Analysis, Agile Product Management, and Change Management to drive operational efficiency across all Stanbic IBTC Insurance and Asset Management entities.

Type of Qualification: BSc/ B.Tech/ B.Eng (Second Class Upper)

Certifications Required: 

• Ranger/Administrator/Business Analyst Certification
• Robotic Process Automation (RPA) Trainings & Certifications
• Business Analysis Trainings & Certifications
• Project Management and/or Product Management Trainings & Certifications
• Lean Six Sigma (Green /Black Belt) Trainings & Certifications
• AI/Machine Learning Foundations or Cloud Certifications (Azure/AWS) (will be an advantage)

Experience Required

3-5 year's experience in:

• Business analysis and Project management is required.
• Managing projects that drive process improvements and software solutions. This includes expertise in leading initiatives related to - Salesforce platform implementations, UiPath-based Robotic Process Automation (RPA) deployments, Development of custom Core and CRM systems, Document Management System, etc.
• Managing engagements with Cross-functional teams and stakeholders at various levels during the implementation of robust business solutions.
• Management of complex operations, ideally within the financial service sector.
• A basic understanding in applying Continuous Improvement methodologies is required

Behavioural Competencies:

• Strong customer focus and service orientation
• Creative, analytical with good problem solving skills
• Ability to manage ambiguity
• Excellent interpersonal and communication skills (across the business)
• Self-driven, values based, innovative, independent adaptive and results orientated person
• High emotional intelligence

Technical Competencies:

• Analytical & Statistical skills
• Stakeholder Management
• Communication
• Risk identification and assessment skills
• Business Analysis & Project management
• Ability to analyse trends and make forecasts