Stanbic IBTC Holdings PLC is a full service financial services group with a clear focus on three main business pillars - Corporate and Investment Banking, Personal and Business Banking and Wealth Management.
Stanbic IBTC Bank legally became part of Standard Bank Group 24th August 2007. The Standard Bank Group merged its Nigerian operations, Stanbic Bank Nig...
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To proactively promote a relationship-based offering by being a dedicated and primary point of contact for customers in the Executive Banking segment, through the provision of banking solutions which meet their needs and in accordance with the specified value propositions.
Job Responsibilities
- Acquire and open new accounts and cross sells additional products and services in line with customer needs by identifying and referring sales leads to other business stakeholders (e.g., Vehicle and Asset Finance, Electronic Banking, Card, Home Loans, Digital Channels, Enterprise Banking, etc.).
- Conduct a financial needs analysis with all new and existing customers to ensure that product opportunities identified are appropriate to meet the customer's needs and priorities (in line with Financial Advisory and Intermediary Service Act license categories).
- Establish, build and strengthen relationships with customers based on mutual respect, in order to retain customers and gain word-of-mouth referrals. Places equal emphasis on liability generating (non-borrowing) and borrowing customers.
- Grow the Executive Banking new to bank customers, balance sheet and income statements in line with business strategic objectives. Increases branch advances by responsible lending practices.
- Promote and pro-actively solution a range of banking offerings and solutions to meet the financial needs of executive banking customers (e.g., initiating outbound calls to reactivate dormant accounts, digitally on boarding a client, etc.) in line with the segment value proposition.
Qualifications
- Minimum of University Degree
Experience
- 5-7 years' Experience in sales and relationship management of customers and able to drive profitability and build relationships. Proven sales track record in the financial industry
Behavioural Competencies:
- Generating Ideas
- Convincing People
- Developing Strategies
- Exploring Possibilities
- Interacting with People
Technical Competencies:
- Business Banking
- Consumer Banking
- Governance - Risk - Compliance
- lending
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To effectively support and deliver excellent service to Private Banking clients by carrying out all their banking transactions ranging from foreign and local transfers, account maintenance, issuance of bank collaterals such as platinum debit card, chequebook, priority pass, credit cards etc.
Job responsibilities
- To deliver excellent and consistent service delivery by setting up clients on internet and mobile banking upon receipt of customer instructions, executing local and foreign transfer instructions within improved turnaround times, processing credit card and loan requests efficiently, and managing customer complaints and enquiries in a timely and professional manner.
- To drive clear and consistent communication on our customer value proposition
- To monitor and maintain attrition rate below the set budget.
- To drive product usage and channel adoption for Private Banking clients
- To manage query and complaint management within the Private Banking segment.
Qualifications
Experience Required
-
3–4 years of banking experience with in‑depth knowledge of private banking clients, their financial needs, and expectations. Strong knowledge of wealth management instruments and investment products, a customer‑centric and service‑oriented mindset to deliver excellent and consistent service, as well as strong verbal communication skills and basic relationship management capability.
Behavioural Competencies:
- Articulating Information
- Embracing Change
- Establishing Rapport
- Following Procedures
- Managing Tasks
- Meeting Timescales
- Producing Output
- Seizing Opportunities
- Showing Composure
- Team Working
- Upholding Standards
- Valuing Individuals
Technical Competencies:
- Active Listening
- Banking Process & Procedures
- Customer Understanding ( Consumer Banking)
- Product and Services Knowledge
- Product Knowledge (Consumer Banking)
- Risk Identification
- Telephone Caller Handling
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Stanbic IBTC is positioned to continue to build capacity and create a sustainable talent pipeline within the organization. The organization is running a recruitment exercise for Relationship Managers to manage its existing portfolio of clients, while onboarding new clients/businesses.
The key responsibilities listed below, show the required knowledge for sales and relationship management roles. Please send in your application if you have any knowledge of or interests in managing relationships and if you meet all the criteria required for this role.
Qualifications
- First degree in any field.
- Minimum of 3 - 6 years’ experience
- Cognate experience in sales and relationship management of customers to be able to drive profitability and build relationships
- Experience within the financial industry with experience in managing small businesses.
Behavioural Competencies
- Generating Ideas
- Developing Strategies
- Interpreting Data
- Convincing People
- Team Working
Technical Competencies
- Customer Understanding
- Product Knowledge
- Application and Submission Verification
- Account opening and maintenance
- Product Related Systems
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To lead and manage the end-to-end lifecycle of Enterprise Transformational Programs—including Salesforce, RPA, Artificial Intelligence, and Document Management Systems (DMS). The role ensures these technologies are strategically aligned to business goals through expert application of Business Analysis, Agile Product Management, and Change Management to drive operational efficiency across all Stanbic IBTC Insurance and Asset Management entities.
Type of Qualification: BSc/ B.Tech/ B.Eng (Second Class Upper)
Certifications Required:
- Ranger/Administrator/Business Analyst Certification
- Robotic Process Automation (RPA) Trainings & Certifications
- Business Analysis Trainings & Certifications
- Project Management and/or Product Management Trainings & Certifications
- Lean Six Sigma (Green /Black Belt) Trainings & Certifications
- AI/Machine Learning Foundations or Cloud Certifications (Azure/AWS) (will be an advantage)
Experience Required
3-5 year's experience in:
- Business analysis and Project management is required.
- Managing projects that drive process improvements and software solutions. This includes expertise in leading initiatives related to - Salesforce platform implementations, UiPath-based Robotic Process Automation (RPA) deployments, Development of custom Core and CRM systems, Document Management System, etc.
- Managing engagements with Cross-functional teams and stakeholders at various levels during the implementation of robust business solutions.
- Management of complex operations, ideally within the financial service sector.
- A basic understanding in applying Continuous Improvement methodologies is required
Behavioural Competencies:
- Strong customer focus and service orientation
- Creative, analytical with good problem solving skills
- Ability to manage ambiguity
- Excellent interpersonal and communication skills (across the business)
- Self-driven, values based, innovative, independent adaptive and results orientated person
- High emotional intelligence
Technical Competencies:
- Analytical & Statistical skills
- Stakeholder Management
- Communication
- Risk identification and assessment skills
- Business Analysis & Project management
- Ability to analyse trends and make forecasts
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The Business Development Manager is responsible in providing tailored consultative solutions for all Pension and Gratuity related matters in the region by driving voluntary contributions across the employees of assigned institutions and growing SIPML’s market share in RSA Holders and Assets Under Management. Responsible for ensuring clients perceive, feel and experience the Company positively through timely and conclusive resolution of pre and post sales issues; and other related/incidental matters.The Business Development Manager is also responsible to support and deliver on the universal financial solution goals of the Stanbic IBTC Group.
Qualifications
- Minimum of First degree or its equivalent in General Social Sciences.
- Minimum of 5 years’ experience with exposure in sales relationship management & leadership position.
- Minimum of 5 years’ experience with exposure in client profiling.
- Minimum of three years sales experience with exposure in sales and relationship management.
Behavioural Competencies
- Upholding Standards
- Generating Ideas
- Interacting with People
- Making Decisions
- Following Procedures
Technical Competencies
- Effective Business Communication
- Compliance-Know-Your-Customer
- Applications: Microsoft Office Suite
- Customer Understanding
- Brand Management
go to method of application »
The Business Development Manager is responsible in providing tailored consultative solutions for all Pension and Gratuity related matters in the region by driving voluntary contributions across the employees of assigned institutions and growing SIPML’s market share in RSA Holders and Assets Under Management. Responsible for ensuring clients perceive, feel and experience the Company positively through timely and conclusive resolution of pre and post sales issues; and other related/incidental matters.The Business Development Manager is also responsible to support and deliver on the universal financial solution goals of the Stanbic IBTC Group.
Qualifications
- Minimum of First degree or its equivalent in General Social Sciences.
- Minimum of 5 years’ experience with exposure in sales relationship management & leadership position.
- Minimum of 5 years’ experience with exposure in client profiling.
- Minimum of three years sales experience with exposure in sales and relationship management.
Behavioural Competencies
- Upholding Standards
- Generating Ideas
- Interacting with People
- Making Decisions
- Following Procedures
Technical Competencies
- Effective Business Communication
- Compliance-Know-Your-Customer
- Applications: Microsoft Office Suite
- Customer Understanding
- Brand Management
Method of Application
Use the link(s) below to apply on company website.
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