Team Captain at Moove

Category: Operations

Job Description

• Moove is looking for a professional with excellent communication and an entrepreneurial attitude to be the Team Captain, reporting to the Team Supervisor.
• As a proven result-driven person, the Team Captain must possess a good command of English Language.
• In this role, you will dig deep into monitoring and compliance that makes the organization more efficient, effective, and amazing. If you've got zeal, some big ideas, and an uncanny knack for compliance, this is the role for you!

The Opportunity

• We are looking for a Team Captain who will be charged with monitoring, supporting, and resolving driver's issues within our Operations team and be a representative and ambassador for the team across the company as well as to external stakeholders.
• The ideal candidate for the role will be someone who is skilled in Communication and who is knowledgeable in the use of MS Office Suites and Data Analytics.

What You’ll Be Doing

• Monitoring drivers’ performance
• Conducting daily check-in on drivers’ pulse
• Solving drivers issues while drivers are in transit
• Receiving inbound calls from drivers
• Making outbound calls to drives
• Conducting driver survey
• Compiling  data from driver survey
• Accountability of all Moove vehicles
• Ensuring that drivers obey rules and regulations as laid down by the company.
• Ensuring that drivers get the right information from the company.

Who You'll Be Working with:

• Directly reporting to our Team Supervisor and closely working with our Operations Unit.

About the team

• Our team is collaborative, positive, curious, and engaged. We think fast, work smart, laugh often, and are looking for like-minded people to join us in our mission to disrupt vehicle ownership and make cities better.

KPIs that will be measured after you start:

• 95% of assigned drivers work daily to achieve consistency in drivers’ performance.  
• 95% of drivers meet KPIs
• Response time to solving issues
• Escalate issues immediately

What You will need for this Position

• Degree in any discipline.
• 1-year experience in customer care / support roles.
• Experience in the transportation industry is an added advantage.
• Proficient in the use of Microsoft Suites (Excel).
• Ability to manage people.
• The candidate must possess an eye for details.