Systems and Process Officer at BBOXX

Reports to: Finance Manager

Who we are:
Bboxx is a UK-based Next Generation Utility company providing affordable, reliable and clean energy solutions to meet off-grid customers’ energy needs. We are fully vertically integrated, controlling every part of our customer experience.  having already impacted over 2 million customers' lives with our solar home systems (SHS) so far and diversification into clean cooking and other utilities underway, we have 1000+ staff working across five offices in Europe, Asia and Africa - who are waking up every morning to transform the lives of our customers and to unlock their potential.

Role Brief: 

 To stop small problems from becoming big problems: providing day-to-day support to field staff in correctly implementing processes, using tools, and carrying out audit and implementation tasks in the field as required by line manager and training of new and existing staff.

The Systems and Process Officer is responsible for three key areas:
1. Internal controls creation, implementation, and monitoring
2. Training of new and existing staff for both onboarding and bridging the knowledge gap
3. System maintenance of existing PULSE, ERP and IT systems 

What you can expect to be doing:

• Internal controls creation, implementation and monitoring
• Maintain a risk register of the key risks for the company
• Document the internal controls the company has in place to mitigate the risks identified on the risk register
• Work with department managers to develop new controls which address risks where existing controls are not sufficient
• Monitor control and process compliance through bi-annual audits and spot checks at all company locations. A key part of this responsibility will be the compliance with stock management processes
• Where noncompliance with controls or evidence of fraud is identified manage the investigation process in conjunction with the HR team so that the correct disciplinary actions can be taken
• Provide reports with recommendations for control environment improvement to line manager on a bi-annual basis or as required
• Training, assessing knowledge and refresher
• Support the training manager to conduct the on-boarding of new Bboxx staff
•  Assess employee knowledge gap and recommend suitable training for both Pulse and processes
   Lead refresher and change management training
• Monitoring of system performance against SLAs from suppliers including Bboxx Group
•  Managing system issues escalated from shops, CSCC and local Service desk
•  Functionality of NGU IT systems
• Advise departmental managers on the system impact of the implementation of a new process. The Systems and Process officer acts in an advisory capacity but does not own the process which belongs to the department manager
• Work with BBOXX Group to identify system and process improvements that will have a positive impact on the company and advocate for the development of these

What we are looking for:

• Possess a university degree or at least 2 years work experience. 
• Good fields are things like Business Process Management, Systems Engineering, or Industrial Engineering. 
• Ideally you have prior work experience that exposed you to the inner workings of “how things get done”.
• General and Behavioral (Key Skills required):
• The Systems and Process controller should have strong technical skills in the following areas:
• Proficient use of MS excel, Power point and MS word
• Knowledge and use of SQL queries to extract relevant information from database is a plus
• Experience in using Promapp or other process mapping tools
• Experience in the use of ERP systems