System Analyst - Enterprise Application at Lagoon Hospitals

Key Duties/Responsibilities/Accountabilities

•  Provide guidance and support for application user to ensure that the business application systems supported by the IT team are maintained to the highest possible standard with maximum level of attainable productivity and efficiency.
• Provide support for application configuration and upgrades, and problem analysis and resolution for application problems, in conjunction with the user and external application or service suppliers where necessary.
• undertake application problem analysis and resolution for application problem in conjunction with the user and application suppliers.
• assist with implementation of ICT application projects and provide technical inputs where required.
• Analys data from systems and produce technical and business reports for departmental managers.
• Examine application functionality and performance and provide information about how it can be improved.
• maintain interfaces, exports and imports and ensure their smoot running where required.
• Undertake any other duties of a similar level and responsibility as may be required from time to time.
• Completion of projects and associated with defined and agree deadlines.
• Internal IT SLA performance.
• Maintenance of applications and systems faults and incidents.

Key Performance Indicators/ Performance Goals:

• Completion of projects and associated with defined and agreed deadlines.
• Internal IT SLA performance.
• Maintenance of applications and systems faults and incidents.

Final Dimensions: TBD

Educational Qualification: 

• Degree in Computer Science or Information Technology, plus appropriate professional certification.

Professional Qualification:  

• one or more of the following IT related certifications will be desired: MCSE, OCP, CITP, MSCA, ITILv3 and Information Security Certification Tracks.

Experience (Dimension & Number of years):

•  2+ years of experience in ERP/Enterprise Application systems, analysis and design.
• Experience in implementing and upgrading business applications.
• Experience of supporting business application systems.
• Hands-on experience in database administration and strong SQL based programming and reporting development, including data modeling methodologies.