SVP, Commercial at Arnergy Solar Limited

Job Summary

• The SVP, Commercial is responsible for supervising and controlling all Sales, Marketing & Brand Communications, and Customer Experience teams, ensuring strong cross-functional coordination and full end-to-end visibility of the customer lifecycle management—from market awareness and acquisition through onboarding, retention, and advocacy.
• This role ensures that all commercial activities are aligned to deliver sustainable revenue growth, strong brand equity, exceptional customer experience, and long-term customer value in support of the company’s renewable energy mission.
• Come join Arnergy’s and help accelerate deployment of distributed energy reliability to businesses and homes in Nigeria and beyond.
• This is a terrific opportunity for a highly motivated, inspirational and talented commercial leader to join our team.

Key Responsibilities
Commercial Strategy & Governance:

• Own enterprise-wide commercial performance by translating revenue ambitions
• into segment-level targets, commercial plans, pricing direction, and funnel strategy to drive performance across the Commercial function.
• Establish governance structures, processes, and performance frameworks to ensure alignment across all commercial functions.
• Develop and manage strategic commercial partnerships (aggregators, financiers, installers, enterprise partners) to open new channels, accelerate demand, and expand market reach
• Oversee marketing strategy, brand positioning, and investment allocation to ensure demand generation supports segment priorities and growth ambitions
• Ensure a coherent end-to-end customer experience by aligning Sales, CX, and
• Operations on service standards, handover routines, and customer insight loops
• Establish commercial analytics and CRM discipline to enable accurate forecasting, performance visibility, and data-driven decision-making across the Commercial function
• Partner with Finance, Supply Chain, Technical, and Operations to align demand forecasts with inventory, production, and fulfilment capabilities.

Sales Leadership:

• Provide strategic oversight of all sales channels and customer segments (B2B, B2C, enterprise, SME, retail, partners).
• Set revenue targets, pricing frameworks, and sales performance metrics.
• Drive disciplined pipeline management, CRM adoption, and data transparency.
• Oversee key customer negotiations, partnerships, and major contracts.
• Ensure sales activities align with brand promise and customer experience standards.

Marketing, Brand & Communications:

• Own the company’s brand strategy, positioning, and market presence.
• Supervise all marketing and brand communication activities including digital marketing, demand generation, PR, corporate communications, and thought leadership.
• Ensure marketing strategies directly support sales objectives and customer acquisition goals.
• Lead market research, customer insights, and competitive intelligence efforts.
• Safeguard brand consistency across all customer touchpoints.

Customer Experience & Lifecycle Management:

• Own the end-to-end customer lifecycle, from lead generation and onboarding to service delivery, retention, and renewals.
• Ensure seamless handoffs between sales, operations, and customer experience teams.
• Drive improvements in customer satisfaction, loyalty, and Net Promoter Score (NPS).
• Implement feedback loops to translate customer insights into service, product, and process improvements.
• Oversee customer communication strategies across the lifecycle.

Cross-Functional Coordination:

• Ensure strong alignment between Sales, Marketing, Customer Experience, Product, Operations, and Finance.
• Establish shared goals, dashboards, and KPIs that provide end-to-end visibility of the customer journey.
• Break down functional silos and promote collaborative execution.
• Lead cross-functional initiatives aimed at improving conversion, retention, and lifetime value.

Leadership & Talent Development:

• Build, lead, and develop high-performing commercial leadership teams.
• Drive a performance-driven, customer-centric, and values-led culture.
• Partner with People & Culture to develop capability, succession plans, and leadership pipelines.
• Act as an executive sponsor for key customer and partner relationships.

Requirements and Skills
You'll be a good fit for this role if you have:

• Bachelor’s degree in Business, Marketing, Engineering, or a related field; MBA or advanced degree preferred.
• 10–15+ years of progressive commercial leadership experience, including senior roles overseeing Sales and Marketing.
• Proven experience leading large commercial organizations with revenue accountability across multiple customer segments.
• Strong track record in sales leadership, pipeline management, and delivering growth in B2B/B2C durables or energy-related sectors.
• Experience negotiating and managing commercial partnerships (aggregators, financiers, installers, enterprise accounts).
• Ability to shape and execute GTM strategies including segmentation, value proposition development, and channel design.
• Familiarity with customer lifecycle management and coordinating Sales, Marketing, and Customer Experience teams.
• Strong analytical and data-driven decision-making skills (CRM discipline, forecasting, performance management).
• Strong leadership presence with ability to inspire, align, and manage cross-functional commercial teams.
• Excellent communication, negotiation, and stakeholder-engagement skills
• Experience in renewable energy, power, infrastructure, utilities, or adjacent sectors (energy tech, climate tech).
• Demonstrated success scaling revenue, leading multi-layered teams(sales field teams + segment leads + marketing + CX), and building strong brands.
• Experience working in emerging markets.

We’d also like to see:

• Strategic commercial acumen and strong financial literacy.
• Deep expertise in sales leadership and marketing integration.
• Strong negotiation and stakeholder management skills.
• Data-driven decision making and analytical thinking skills.
• Excellent communication and executive presence.
• Passion for sustainability and clean energy transition.

Direct reports:

• Sales team
• Brand & Marketing team
• Customer Experience team
• Major External Contacts:
• Media Agencies
• Trade & Marketing Agencies
• Channel and Distribution Partners
• Regulatory Bodies.