Surveillance Coordinator at Sweet Sensation

Job Overview:

• The Surveillance Coordinator will oversee and supervise the counter watch operators at selected locations.
• This role is crucial in ensuring that all sales transactions are conducted accurately, food portions are served appropriately, and the front office staff maintain the highest standards of conduct as per the organization's policies.

Key Responsibilities:

Recruitment and Training:

• Recruit qualified individuals for counter watch operatives’ positions.
• Provide comprehensive training to counter watch operatives on surveillance techniques, company policies, and compliance requirements.
• Continuously update training materials and methods to ensure effectiveness.
• Provide training and guidance to counter watch personnel on compliance matters.

Supervision and Oversight:

• Supervise the counter watch personnel across multiple outlets.
• Conduct regular checks and audits on the performance of counter watch personnel.

Reporting and Documentation:

• Prepare detailed reports on the findings from surveillance activities.
• Document any incidents of non-compliance or irregularities.
• Maintain accurate records of all surveillance activities and findings.

Collaboration and Communication:

• Work closely with outlet managers and other relevant departments.
• Communicate effectively with the counter watch personnel to ensure smooth operations.
• Provide feedback to management on potential areas for improvement.

Qualifications:

• Bachelor’s degree in Business Administration, Management, or a related field.
• Previous experience in a surveillance or compliance role.
• Strong attention to detail and excellent observational skills.
• Ability to work independently and make sound decisions.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite.
• High level of integrity and professionalism.
• Ability to handle sensitive information with confidentiality.