Supervisor - Order Management, Finance at MTN Nigeria

Job Identification: 1541
Location: Ikoyi, Lagos
Division: Finance
Job Schedule: Full time
Job Category: MTN Level 2
Reports To: Manager Order Management

Job Responsibilities

• Resolve partner related issues by investigating details of registered queries/complaints
• Liaise with sales teams to prepare core products demand forecast and ensure target fulfilment plan is achieved
• Timely communicate order processing flows and proactively provide information on potential delivery or product availability problems
• Collaborate with Network team and Sourcing to achieve all business CAPEX objectives
• Escalate critical issues where partners do not agree with resolution/issues open beyond defined SLAs to senior management as per the escalation matrix
• Prepare order related monitoring and analytical reports
• Review and analyse order fulfilment related reports to identify issues 
• Support Manager, Order Management in development of corrective actions or improvement initiatives based on customer order report reviews
• Focus on improving and maintaining Supplier relationship
• Liaise with Master Data Management Team for inventory items and all orders Master Data related information/queries
• Manage individual team members’ performance, identifying the training needs of the team and ensure nominations
• Provide support to the nuclear team in the achievement of divisional/departmental objectives 
• Manage allocation of work to members of the team, back-up and leave/absenteeism planning 
• Allocate tasks/duties to others within a team and ensure cohesive team working
• Provide coaching and support to help achieve performance expectations
• Perform root cause analysis for SLAs non-compliance and take corrective action
• Identify potential sensitive issues and escalate it to the appropriate level
• Provide information to the Manager on work accomplishments, challenges, progress in work processes, individual and team needs
• Attend to all queries from the stakeholders/Suppliers/Banks/ Logistics Service Provider (LSP) and resolve queries
• Notify all stakeholders of imminent shipment and delivery by means of delivery notification and inspection advise

Educational Qualifications

• First Degree in Engineering or Supply Chain Management or Finance / Business or Sciences
• Fluent in English

Experience:

• 3 – 7 years’ experience which includes:
• Experience working in a medium to large organization
• Knowledge of order processing, fulfillment, Freight and supply planning 
• Understanding of Nigerian import/export regulations and international trade practices
• Knowledge of Documentary Credit
• Experience working with international Suppliers
• Experience using an ERP 
• Understanding of the Nigerian regulatory space