Supermarket Manager at Stretchit Concept Limited

 Job Summary

• The Operations Manager will be responsible for the day-to-day management of the supermarket’s activities, ensuring operational efficiency, profitability, staff performance, customer satisfaction, and adherence to company policies. This role requires a proactive leader with excellent organizational, leadership, and problem-solving skills.
• We are seeking a highly skilled and results-driven Supermarket Manager to oversee and manage the entire operations of the supermarket.

Key Responsibilities
Operational Management:

• Oversee daily supermarket activities to ensure smooth operations across all departments (grocery, fresh produce, bakery, warehouse, etc.).
• Implement and monitor standard operating procedures (SOPs) to maintain efficiency and compliance.
• Ensure proper inventory management, including stock ordering, replenishment, and control to minimize wastage or stock-outs.
• Maintain cleanliness, safety, and compliance with health and safety regulations.

Financial & Sales Management:

• Monitor and analyze sales performance, implementing strategies to increase revenue and reduce operational costs.
• Manage the store budget, expenses, and financial targets.
• Ensure accurate cash handling, reconciliation, and banking procedures.

Staff Management:

• Recruit, train, supervise, and evaluate supermarket staff across various departments.
• Prepare and manage staff schedules to ensure adequate coverage and efficiency.
• Lead, motivate, and coach the team to deliver excellent customer service.
• Handle staff performance reviews, disciplinary actions, and conflict resolution.

Customer Service & Experience:

• Ensure customers receive prompt, friendly, and professional service at all times.
• Handle customer complaints effectively and implement strategies to enhance customer satisfaction.
• Maintain store layout and displays for an appealing shopping environment.

Compliance & Reporting:

• Ensure compliance with company policies, procedures, and relevant laws.
• Prepare daily, weekly, and monthly operational reports for management.
• Track KPIs to assess operational effectiveness and make necessary improvements.

Requirements

• Bachelor’s degree in Business Administration, Management, or related field (HND holders with strong experience can apply).
• Minimum of 5 years proven experience in retail/supermarket management.
• Strong leadership, communication, and organizational skills.
• Proficiency in MS Office and retail management software.
• Excellent problem-solving and decision-making abilities.
• Knowledge of inventory control, merchandising, and retail trends.

Work Schedule:

• Full-time, and is ready to work and close late in line with supermarket hours.