Sub - Saharan Africa Customer Service Manager - Bently Nevada at Baker Hughes

The Bently Nevada Customer Service Manager role demonstrates accountability for functional, business, and broad company objectives. In this role you will integrate and develop processes that meet business needs across the organization, manage complex issues within functional areas of expertise, be involved in long-term planning, and contribute to the overall business strategy.

As a Bently Nevada Customer Service Manager, you will be responsible for:

• Participating in development and leading the execution of the Benlty Nevada Services growth strategy taking into consideration the services pricing, financials and operational excellence
• Being responsible for building professional long-term relationships with specific customers within the Sub Saharan Africa region
• Driving sub-region strategy for developing after sales market by promoting training, SSA - Supporting Service Agreements, reactive services, retrofit projects
• Working closely with region sales leaders to ensure appropriate sales coverage and opportunities to achieve the services orders plan for the sub-region
• Interfacing regularly with the Service Director to review the progress of regional growth initiatives and participate in the development of new service offerings
• Owning Financial forecasting and reporting of Revenue and margin

Fuel your passion

To be successful in this role you will:

• Have bachelor's degree in engineering from an accredited university or college or equivalent knowledge or experience.
• Have at least 10 year's experience in Field Services in oil and gas/power industry and with vibration technology (Bently Nevada equipment is a plus)
• Have at least 5 year’s experience in Sales or aftersales in oil and gas/power industry
• Have cognitive experience working across different markets in the region
• Have willingness and ability to travel within assigned region.
• Have good business acumen and commercial savvy with the ability to manage effectively in a dynamic and fast-paced environment.
• Have customer-oriented service mindset.
• Have good working knowledge of contract terms and conditions as well as familiarity with project labor and material quoting tools.
• Be well organized with good communication, inter-personal skills as a leader, with clients and with Baker Hughes

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• We work with global customers and have annual targets, so as long as we can respond and deliver to these.