Students Enrollment Specialist at Docenti Global Business School

Responsibilities

• Recruit prospective students into available academic programs
• Conduct follow-up calls, emails, and WhatsApp communication with leads.
• Explain programme structures, tuition fees, and admission requirements to prospects.
• Manage student enquiries from social media, website, and referral channels.
• Support applicants through the admission and registration process.
• Maintain accurate records of student applications and conversions.
• Achieve monthly and quarterly enrolment targets.
• Conduct Informative sessions, and webinars for prospects.
• Build relationships with corporate organizations and educational partners.
• Assist students with payment plans and tuition guidance.
• Prepare weekly enrolment performance reports.
• Collaborate with marketing teams on lead generation campaigns..
• Ensure proper documentation of admitted students.
• Coordinate onboarding activities for newly enrolled students.
• Provide excellent customer service throughout the admission process.
• Track and update CRM and student database systems.
• Resolve admission-related complaints professionally.
• Participate in outreach and student recruitment events.
• Ensure compliance with institutional admission policies and procedures.

Qualifications

• Bachelor’s Degree
• Strong sales and persuasion skills
• Customer service orientation
• Computer literacy and CRM/database management

Basic skills needed:

• Excellent communication skills
• Strong sales and persuasion skills
• Customer service orientation
• Active listening skills
• Time management and multitasking ability
• Relationship management and follow-up skills
• Problem-solving and conflict resolution skills
• Computer literacy and CRM/database management
• Negotiation and closing skills
• Teamwork and collaboration skills
• Proficiency in Microsoft Office tools (Word, Excel).