Store Manager at Owens and Xley

Our client in the hospitality industry is seeking an energetic and experienced Store Manager to oversee daily store operations, lead floor staff, and ensure an exceptional customer experience. The ideal candidate is organized, customer-focused, and skilled in managing both people and inventory in a dynamic retail or hospitality environment.

Key Responsibilities

• Coordinate and assign roles to floor staff to ensure seamless, efficient, and professional customer service.
• Schedule and manage staff shifts, adjusting as necessary to accommodate peak hours, events, or workload changes.
• Interact with customers at the service area and payment point to ensure they are comfortable, satisfied, and promptly attended to.
• Implement strategies to gather and analyze customer feedback, using insights to drive continuous service improvement.
• Forecast sales trends to guide product ordering, considering peak periods, seasonal variations, promotions, and customer preferences.
• Monitor, track, and maintain optimal inventory levels to prevent shortages or overstocking.
• Regularly inspect the store’s cleanliness, organization, and visual presentation, ensuring it aligns with brand standards.
• Maintain accurate and up-to-date records of inventory, sales transactions, and customer interactions for operational analysis and reporting.
• Collaborate with the operations and procurement teams to ensure timely replenishment and efficient store performance.
• Drive a culture of accountability, teamwork, and excellence among store staff.

Requirements

• Bachelor’s degree in Business Administration, Hospitality Management, or a related field.
• Minimum of 3–5 years experience in a supervisory or store management role, preferably within the hospitality or retail industry.
• Strong leadership, interpersonal, and customer service skills.
• Excellent organizational and analytical abilities.
• Proficiency in Microsoft Excel and basic inventory management tools.
• Demonstrated ability to manage staff, resolve conflicts, and maintain a positive customer experience.