Salary: ₦180,000 – ₦200,000 NET
Job Summary
The Store Lead will provide effective leadership and oversight of the assigned store to ensure strong commercial performance, operational efficiency, exceptional customer experience, and effective team management. The role will be responsible for driving sales and profitability, maintaining premium brand standards, managing store operations, and developing a high-performing team.
Key Responsibilities
Store Commercial Performance and Revenue Growth
- Drive achievement of store sales targets and agreed commercial objectives.
- Monitor store profitability and contribution, identifying opportunities to improve financial performance.
- Drive conversion rates by effectively managing footfall, customer engagement and sales transactions.
- Improve average basket value through effective selling, product recommendations, upselling and cross-selling.
- Drive customer acquisition, clienteling and repeat business.
- Build and maintain relationships with high-value customers and VIP clients, ensuring personalised engagement.
- Monitor sales trends and product performance, taking timely action to address gaps and maximise opportunities.
Store Operations Excellence and Brand Standards
- Ensure consistent compliance with approved Store SOPs, operational policies and service standards.
- Maintain efficient store operations and readiness through regular checks, audits and performance reviews.
- Ensure visual merchandising, product presentation and store ambience reflect the brand\'s premium positioning.
- Maintain accurate inventory records and ensure regular reconciliation of system balances against physical stock.
- Implement effective stock control, shrinkage prevention and loss management measures.
- Monitor packaging usage and ensure responsible consumption and cost control.
- Manage store operating expenses within approved budgets.
- Ensure accurate petty cash management, supporting documentation and timely reconciliation.
- Identify operational gaps and implement corrective actions in collaboration with relevant support functions.
Customer Experience, Reputation and Community Leadership
- Deliver an exceptional and consistent customer experience across all customer touchpoints.
- Monitor customer satisfaction and feedback, driving improvements in service delivery.
- Ensure customer complaints are resolved promptly and within agreed service-level timelines.
- Strengthen customer retention through effective CRM, loyalty initiatives and client engagement.
- Protect and promote the store\'s reputation within its retail community.
- Lead the execution of approved local events, partnerships and customer engagement initiatives.
- Identify opportunities for local market growth and communicate relevant insights to management.
Leadership, Talent and Succession Development
- Lead, supervise and drive the performance of all store employees against agreed KPIs.
- Set clear expectations, communicate targets and regularly review individual and team performance.
- Coach, mentor and develop Assistant Store Leads and Sales Staff to strengthen capability and accountability.
- Build a succession pipeline by identifying and preparing high-potential employees for increased responsibilities.
- Monitor team productivity, including sales performance per employee, and implement improvement plans where necessary.
- Promote employee engagement, teamwork and retention through effective people management.
- Demonstrate ownership, discipline and accountability while fostering collaboration with HR, Retail Operations, Merchandising, Finance and other support functions.
- Demonstrate readiness to take on flagship store or multi-store leadership responsibilities through consistent performance and leadership maturity.
Required Skills
The successful candidate should demonstrate strong commercial, operational and leadership capabilities required to drive store performance and deliver an exceptional customer experience in a premium retail environment.
Key areas of competence include:
- Strong commercial and sales management capability, with the ability to drive store revenue, profitability and sales targets.
- Customer-centric thinking and relationship management, with the ability to build customer loyalty and drive repeat business.
- Effective leadership, coaching and people development skills, with the ability to manage and motivate high-performing store teams.
- Sound understanding of retail operations and inventory management, including stock control, reconciliation and loss prevention.
- Financial awareness, including sales analysis, profitability and cost control.
- Strong problem-solving and decision-making ability, with the capacity to identify operational gaps and implement corrective actions.
- High standards of integrity, accountability and ownership.
- Effective communication, interpersonal and conflict management skills.
- Ability to analyse performance data and translate insights into action.
- Adaptability, initiative and the ability to perform in a target-driven environment.
- Strong customer service and complaint resolution skills, with the ability to maintain premium service standards.
- Understanding of visual merchandising, product presentation and brand positioning.
Experience & Qualifications
- Minimum of 3–5 years\' relevant experience in retail operations, sales management or store management.
- Previous experience in fashion retail or any premium retail brand is strongly preferred.
- Demonstrated experience managing store teams and delivering commercial targets.
- Experience in inventory control, customer service and operational compliance.
- Proven ability to manage performance, develop people and drive accountability.
- Experience managing customer relationships, driving repeat business and improving store sales performance is an advantage.
- Experience working in a structured retail environment with established operational procedures and performance targets is desirable.
- A degree or relevant qualification in Business Administration, Marketing, Management or a related discipline is an advantage.
Locations:
- Ibadan – Palms Mall: New GRA, Ibadan.
- Port Harcourt – Garden City: Old Aba Road, Rumuomasi, Rivers State.
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