Specialist, Onboarding at Stanbic IBTC

Job Description

To design, test and deploy iterative tactics (in response to changing market conditions) to effectively onboard and entrench customers to drive increased value extraction for Affluent / Main Market / Youth segment (e.g., activation, retention, adoption, usage of digital, re-engagement of services, etc.). To maximize the opportunity to ensure all NTB customers are properly onboard from day 0 and ensure they are active on digital channels, carded, proofer information on some products if required

Qualifications

• First Degree

Experience

• At least 1 year of experience in retail/private banking
• Familiar with the bank's products, operational processes, and policies

Behavioural Competencies:

• Challenging Ideas
• Convincing People
• Developing Expertise
• Developing Strategies
• Directing People

Technical Competencies:

• Conducting Research
• Data Analysis
• Developing Marketing Insights
• Financial Acumen
• Segmentation