Specialist, Cash Ops - Payment Processing at Standard Chartered Bank

Job Summary

• To ensure “end to end “processing of Salaries and Domestic EFT transactions for the following range of services: NGN Inflows and Outflows on all platforms available while ensuring that quality service is delivered.
• To represent the bank in decision making in the domestic payments.

Responsibilities

NGN TRANSFERS INWARD AND OUTWARD

• Ensure proper control of own work area ensuring that logical and physical accesses are not compromised.
• Ensure NIBSS settlement is done.
• Ensure that   monthly reports are submitted on or before the due dates.
• Review all outstanding statement debits/ledger debits and obtain comfort that the debits are in line with normal transaction processes.
• Where a statement debit cannot be traced or appears unusual, a request for advice/confirmation should immediately be sent to the processing team
• All outstanding items are investigated accordingly
• Report all over 5 days items to responsible processing unit.
• Identify and advise items for manual matching.
• To assist the domestic payments manager with Salary Payments and all other Domestic payment activities.
•  To authorize post entries relating to all domestic payment transactions, in line with agreed operational & service standards.
• To ensure “end to end” processing of Book Transfers, NEFT Inflows and Outflows, NIP, REMITA inflows and ensuring that quality service is delivered.
• Handles and makes decisions regarding daily operational activities relating to Salaries and EFT processing to ensure compliance with operational procedures and regulatory controls
• Ensure compliance with the CIFTS rules and regulations.
• Ensure timely authorization of transactions on ONT, NIP, eBranch and DotOpal.
• Establish the strategic direction of Payments Unit, which reflects the business goals of the Bank.
• Ensure that the Domestic Payments Unit operates in accordance with the established operating procedures and risk requirements.
• Receive and respond to enquiries relating to Salaries and EFTs on a same day basis.
• Ensure that the GM and GM Ops are advised for all transactions on time for adequate funding.
• Undertake all Key Control Reviews as assigned.
• Daily investigation of Suspense accounts to ensure deposition of suspended items relating to domestic payment.
• Ensure daily investigation of Nostro Accounts and that outstanding entries are treated promptly.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• CCIB, TTO, FINANCE, HR, CPBB, NIBSS, REMITA INTERSWITCH, GBS, REGULATORS etc

Other Responsibilities

• To co-ordinate branch activities with respect to Salaries and EFT processing.
• Ensure provision of adequate MIS on Domestic payment transactions.
• Ensure customers complaints are investigated and responded to promptly.
• Reviews internal systems to seek ways of improving processes to ensure smooth workflows are achieved.
• Provides input to the development and enhancement of payment products especially as it relates to systems and procedures
• Performing other duties as may be assigned by the Head, CMO.                        

Our Ideal Candidate

• Degree plus 5 years banking experience in banking operations.
• Thorough knowledge of local regulations.
• In-depth knowledge of SCB’s Payment policy manual.
• Excellent written and verbal communications
• Good analytical skills to analyse, interpret, resolve and change workflow and improve productivity

Role Specific Competencies

• Analytic
• Problem Solving
• Investigations
• Reporting