Spa Manager at HRLeverage Africa

Location: Ikeja, Lagos

Job Responsibilities

• Inform staff of job responsibilities, performance expectations, client service standards, or corporate policies and guidelines.
• Plan or direct spa services and programs.
• Train staff in the use or sale of products, programs, or activities.
• Assess employee performance and suggest ways to improve work.
• Check spa equipment to ensure proper functioning.
• Coordinate facility schedules to maximize usage and efficiency.
• Develop staff service or retail goals and guide staff in goal achievement.
• Establish spa budgets and financial goals.

Job Requirements

• A first degree preferably in Business or Hospitality Management.
• A minimum of 3 years working in a management position.
• Excellent communication, problem-solving and organizational skills.
• General understanding of the Spa and / or the Hospitality industry.
• Ability to lead, manage, motivate and develop a large & diverse team.
• Passion for providing excellent customer service and the ability to inspire the same in others.
• Effective decision-making capability, ability to use own initiative whilst demonstrating good judgment.
• Flexibility and the ability to adapt to changing work environment / responsibilities.