Spa Manager at Amy Consulting

Key Responsibilities

Operations Management

• Oversee daily spa operations, ensuring smooth and efficient service delivery.
• Develop and implement spa policies, procedures, and service standards.
• Ensure compliance with health, safety, and hygiene standards.

Customer Experience

• Deliver exceptional guest experiences and handle customer feedback or complaints professionally.
• Monitor client satisfaction and implement strategies to improve service quality.
• Design and promote spa packages, treatments, and promotions to attract and retain clients.

Staff Management

• Recruit, train, schedule, and supervise spa staff (therapists, receptionists, attendants).
• Provide ongoing coaching, performance evaluations, and staff development.
• Foster a positive team culture and maintain high staff morale.

Financial & Business Management

• Monitor sales, revenue, and profitability; implement strategies to meet targets.
• Oversee stock levels, inventory control, and supplier relationships.

Marketing & Business Development

• Monitor market trends and competitor activities to keep services competitive.
• Build and maintain relationships with clients, partners, and vendors.

Key Requirements

• 3–5 years of experience in spa, salon, or hospitality management.
• Bachelor’s degree.
• Professional spa/beauty/wellness management certification (advantage).
• Knowledge of spa services, treatments, and wellness trends.
• Strong leadership and people management skills.
• Excellent customer service and communication abilities.
• Proficiency in spa booking systems and MS Office.