SOSF Skillup for Business Desk Officer at Skills Outside School Foundation

The Online Skill Up for Business is an Online Program (on Udemy and other Learning management platforms) for entrepreneurs to conceptualize , start or grow businesses through immersive individual and peer-to-peer learning using our curated content delivered by experienced instructors, business challenges with prizes to support their businesses

The Desk Officer will:

• Research and produce content for the online skill up for business
• Act as desk resolution and information centre for the platform
• Refer any questions or issues by students to instructors
• Resolve issues on slack and collab
• Add new members into and remove members from the platforms
• Track subscriptions 
• Manage data analytics  
• Track completion of registration forms; document and analyze them 
• Track completion of courses, evaluation forms and learning log
• Review learning log to identify issues and data for M&E
• Manage marketing of online skill up for business working closely with the media and communications team
• Spruce new members 
• Research and recommend additions to the platform content and functionalities 
• Manage, organize and evaluate training, pitches and other activities
• Communicate with mentors, trainers, judges, investors and other stakeholders 
• Manage mentor and mentee pairing 
• Ensure constant uptime of platforms and user satisfaction.

Required Skills

The Officer should show competence in all the following:

• Behave Ethically: Understand ethical behaviour and business practices, and ensure that own behaviour and the behaviour of others is consistent with these standards and aligns with the values of the organization. 
• Build Relationships: Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization particularly with current partners and sponsors; Command a professional image. 
• Communicate Effectively: Speak, listen and write in a clear, thorough and timely manner including by phone with several stakeholders; Articulate the foundations’ mission, project objectives with existing partners – organisations and schools. 
• Creativity/Innovation: Develop new and unique ways to improve operations of the organization and to create new opportunities. 
• Foster Teamwork: Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness. 
• Lead: Positively influence others to achieve results that are in the best interest of the organization. 
• Make Decisions: Assess situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interests of the organization; Proactively take actions necessary to produce results and able to work independently/with little guidance. 
• Organize: Set priorities, develop a work schedule, monitor the progress towards goals, and track details, data, information and activities; Strong time management skills. 
• Plan: Determine strategies to move the organization forward, set goals, create and implement actions plans, and evaluate the process and results. 
• Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem 
• Strong strategic, analytical, and project management skills: demonstrated ability to take responsibility for a diverse number of projects and to complete them in a timely manner with limited supervision

Abilities

• Proficiency in ICT, Trello, and use of Learning Management Systems.
• Versatile in Marketing and publicity.