Solar Installation Manager - Inverters at Sun King (Formerly Greenlight Planet)

About the Role:

• Sun King seeks an experienced and dynamic Solar Installation Manager - Inverters to manage, coach, and optimize our zonal and regional inverter installation teams across Nigeria. This is a pivotal, hands-on managerial role for a proven manager who will be the driving agent behind field excellence.

What you would be expected to do

Team Managing & Field Force Management:

• Manage, coach, and support a network of zonal and regional installation and service teams across the territory.
• Drive professional growth within the teams, mentoring technicians and team leaders to develop best-in-class technical and customer service skill sets.
• Foster a culture of safety, quality, accountability, and continuous improvement.

Installation Operations & Project Management:

• Oversee the end-to-end installation process for solar inverter systems, ensuring projects are completed on time, within scope, and on budget.
• Allocate resources efficiently and manage the scheduling of installation teams to maximise productivity and meet installation targets.
• Act as the primary point of escalation for complex installation problems, providing hands-on technical guidance and problem-solving support to field teams.

Quality Assurance & Safety Compliance:

• Implement and enforce strict quality control checks for all installations, ensuring they meet Sun King’s technical standards and manufacturer specifications.
• Guarantee 100% adherence to all health, safety, and environmental (HSE) protocols, conducting regular safety audits and training sessions.
• Maintain detailed records of installations, inspections, and compliance certifications.

Customer Satisfaction & Service Excellence:

• Uphold the highest standards of customer service, ensuring a seamless installation experience and proactive post-installation support.
• Address customer escalations related to installation quality or timelines promptly and effectively.
• Monitor customer feedback and Net Promoter Score (NPS) to identify areas for improvement and implement corrective actions.

Operational Efficiency & Performance Metrics:

• Be accountable for key performance indicators (KPIs), including installation turnaround time (TAT), first-time fix rate, technician productivity, and cost per installation.
• Analyze performance data to identify bottlenecks, implement process optimizations, and drive operational excellence.
• Prepare and present regular performance reports to senior management.

Technical Training & Development:

• Develop and conduct ongoing technical training programs on new inverter technologies, installation methodologies, and troubleshooting techniques.
• Ensure all team members are certified and up-to-date with the latest product knowledge and safety procedures.

You might be a strong candidate if you

• A degree in engineering or other relevant disciplines.
• 7+ years of experience managing field installation teams, preferably within the solar energy, inverter/UPS, or telecommunications industry.
• Knowledge on solar inverter systems, installation, troubleshooting and maintenance processes.
• Knowledge on solar PV systems, electrical wiring standards, and power electronics.
• Proficiency in diagnostic tools, software, and remote monitoring platforms.
• Excellent verbal and written communication skills with the ability to distill information and understand how to communicate to different audiences to get results.
• Passionate about customer service and resolving issues
• The ability to maintain calm under pressure
• Efficiency and organizational skills
• Critical Thinker: Very strong ability to structure problems and drive towards solutions even in ambiguous situations
• Entrepreneurial Spirit with qualities of being able to work and figure things out with innovative thinking, problem-solving skills, and presence of mind.
• Driven by the social mission to provide energy to consumers and employment to rural communities.