Sun King designs, distributes, and finances solar home energy for the 1.8 billion people without reliable electricity. We are the largest solar provider for off-grid homes in Africa and Asia with over 82 million customers in more than 40 countries.
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About the Role:
- Sun King seeks an experienced and dynamic Solar Installation Manager - Inverters to manage, coach, and optimize our zonal and regional inverter installation teams across Nigeria. This is a pivotal, hands-on managerial role for a proven manager who will be the driving agent behind field excellence.
What you would be expected to do
Team Managing & Field Force Management:
- Manage, coach, and support a network of zonal and regional installation and service teams across the territory.
- Drive professional growth within the teams, mentoring technicians and team leaders to develop best-in-class technical and customer service skill sets.
- Foster a culture of safety, quality, accountability, and continuous improvement.
Installation Operations & Project Management:
- Oversee the end-to-end installation process for solar inverter systems, ensuring projects are completed on time, within scope, and on budget.
- Allocate resources efficiently and manage the scheduling of installation teams to maximise productivity and meet installation targets.
- Act as the primary point of escalation for complex installation problems, providing hands-on technical guidance and problem-solving support to field teams.
Quality Assurance & Safety Compliance:
- Implement and enforce strict quality control checks for all installations, ensuring they meet Sun King’s technical standards and manufacturer specifications.
- Guarantee 100% adherence to all health, safety, and environmental (HSE) protocols, conducting regular safety audits and training sessions.
- Maintain detailed records of installations, inspections, and compliance certifications.
Customer Satisfaction & Service Excellence:
- Uphold the highest standards of customer service, ensuring a seamless installation experience and proactive post-installation support.
- Address customer escalations related to installation quality or timelines promptly and effectively.
- Monitor customer feedback and Net Promoter Score (NPS) to identify areas for improvement and implement corrective actions.
Operational Efficiency & Performance Metrics:
- Be accountable for key performance indicators (KPIs), including installation turnaround time (TAT), first-time fix rate, technician productivity, and cost per installation.
- Analyze performance data to identify bottlenecks, implement process optimizations, and drive operational excellence.
- Prepare and present regular performance reports to senior management.
Technical Training & Development:
- Develop and conduct ongoing technical training programs on new inverter technologies, installation methodologies, and troubleshooting techniques.
- Ensure all team members are certified and up-to-date with the latest product knowledge and safety procedures.
You might be a strong candidate if you
- A degree in engineering or other relevant disciplines.
- 7+ years of experience managing field installation teams, preferably within the solar energy, inverter/UPS, or telecommunications industry.
- Knowledge on solar inverter systems, installation, troubleshooting and maintenance processes.
- Knowledge on solar PV systems, electrical wiring standards, and power electronics.
- Proficiency in diagnostic tools, software, and remote monitoring platforms.
- Excellent verbal and written communication skills with the ability to distill information and understand how to communicate to different audiences to get results.
- Passionate about customer service and resolving issues
- The ability to maintain calm under pressure
- Efficiency and organizational skills
- Critical Thinker: Very strong ability to structure problems and drive towards solutions even in ambiguous situations
- Entrepreneurial Spirit with qualities of being able to work and figure things out with innovative thinking, problem-solving skills, and presence of mind.
- Driven by the social mission to provide energy to consumers and employment to rural communities.
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About the role:
- The Partnership Manager will work closely with the Partnership team to serve existing and potential Microfinance Institution partners by providing product and service information, supporting trade activations while resolving product issues effectively.
What you would be expected to do:
- Drive sales across consumer sales channels in the assigned territory.
- Branch level inventory management
- Receiving client queries and resolving consumer and channel queries with stipulated guidelines and timelines.
- Provide guidance towards trade activations and marketing campaigns as per set plans.
- Planning and conducting product and sales trainings to partner staff.
- Consolidating reports on other companies selling similar products, routes traveled, branches visited and activated, sales and stock position etc.
You might be a strong candidate if you:
- Has a Degree or advanced Diploma in a business administration/ sales and marketing.
- Has at least 4 years’ hands on experience in service/ FMCG or Renewable Energy industry.
- Is computer literate with proficiency in MS Excel, MS Word and MS PowerPoint.
- Able to manage a team and excellent people skills
Keen to deliver high standards of service.
- Must be ready to travel 75% of the time
- Good communication skills with fluency in both written and spoken English and spoken local language corresponding to the area of assignment (Yoruba / Edo / Igbo / Hausa).
- Clear thinking/problem solving ability.
- Results oriented and able to prioritize measurable goals.
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About the role:
- The Area Paygo Phone Supervisor will drive phone sales and managing a network of commission-based agents within a defined territory. This role includes recruiting, training, and supporting agents, expanding market reach, and ensuring strong sales and repayment performance. Success requires strong field execution, deep local market insight, and the ability to translate strategy into tangible, on-the-ground results in a fast-paced, competitive device financing landscape.
What you would be expected to do
Agent Acquisition & Development
- Train agents and ensure they are certified (via Litmos)
- Recruit agents, onboard and maintain a healthy number of agents.
Sales & Productivity
- Ensure achievement of the monthly phone sales target.
- Maintain consistent productivity levels, including total units sold and the number of active selling agents month over month.
Portfolio Collection Performance
- Ensure strong collection performance across all portfolios.
- Minimize the First Payment Default (FPD) rate.
- Reduce product repossessions and ensure proper procedures are followed when repossession is necessary.
Agent Engagement & Support
- Ensure agents consistently attend table meetings.
- Confirm that agents maintain adequate phone inventory levels.
- Enforce compliance with inventory management policies.
- Ensure agents adhere to branding guidelines.
You might be a strong candidate if you
- Possess an HND or B.Sc. in a Business or related field, with a minimum of one year of sales experience in the mobile phone or a similar industry.
- Demonstrate strong relationship-building and field execution skills.
- Have a solid understanding of local retail markets (both urban and rural).
- Be digitally literate, with basic knowledge of CRM and inventory management tools.
- Exhibit excellent communication and problem-solving skills.
- Be willing to travel extensively and work in the field.
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About the role:
- The Area Paygo Phone Supervisor will drive phone sales and managing a network of commission-based agents within a defined territory. This role includes recruiting, training, and supporting agents, expanding market reach, and ensuring strong sales and repayment performance. Success requires strong field execution, deep local market insight, and the ability to translate strategy into tangible, on-the-ground results in a fast-paced, competitive device financing landscape.
What you would be expected to do
Agent Acquisition & Development
- Train agents and ensure they are certified (via Litmos)
- Recruit agents, onboard and maintain a healthy number of agents.
Sales & Productivity
- Ensure achievement of the monthly phone sales target.
- Maintain consistent productivity levels, including total units sold and the number of active selling agents month over month.
Portfolio Collection Performance
- Ensure strong collection performance across all portfolios.
- Minimize the First Payment Default (FPD) rate.
- Reduce product repossessions and ensure proper procedures are followed when repossession is necessary.
Agent Engagement & Support
- Ensure agents consistently attend table meetings.
- Confirm that agents maintain adequate phone inventory levels.
- Enforce compliance with inventory management policies.
- Ensure agents adhere to branding guidelines.
You might be a strong candidate if you
- Possess an HND or B.Sc. in a Business or related field, with a minimum of one year of sales experience in the mobile phone or a similar industry.
- Demonstrate strong relationship-building and field execution skills.
- Have a solid understanding of local retail markets (both urban and rural).
- Be digitally literate, with basic knowledge of CRM and inventory management tools.
- Exhibit excellent communication and problem-solving skills.
- Be willing to travel extensively and work in the field.
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- The Sun King Store Executive will ensure that the overall performance targets of the store are met both in terms of quality and quantity
What you would be expected to do
Inventory management
- Receive stock and keep track of inventory from warehouse
- Manage and issue out stock as per FIFO standards
- Dispatch stocks as per requirement
- Maintain and update stock cards
- Keep and provide off-the -shelf sales details when needed
- Maintain an updated Goods Received and Goods Issued log online
- Perform daily cycle counts on stock
- Receive faulty stock from the field and consolidate for disposal
- Conduct monthly stock take
- Manage all spare parts inventory and re-orders
Reports
- Prepare daily on hand stock report for stakeholders use
- Report on daily issued out stock for replacement and or replenishment
Repairs
- Repairs and Spare Parts management
- Take custody of the repair tools and tool kits
- Perform basic check on the faulty units before replacement
- Conduct basic repair on the in warranty returns
Store management
- Ensure the center is well maintained tidy and that the shop floor arrangement is per SKU
- Ensure neatness on the repair work bench in line
- Observation of safety procedures to avert hazards at the work bench
- Welcome walk-in customers and provide assistance as necessary
- Receive faulty components, identify the technical issue and verify warranty eligibility through several technical checks
- Assist Energy Officers and coordinate with Call Center in resolving customer queries
You might be a strong candidate if you
- Have a Bachelors’ Degree or its equivalent from a recognized institution in any related field.
- Have 2 years’ hands on experience in a related role.
- Have effective communication and people skills.
- Have knowledge of Sun King products (an added advantage).
- Is able to demonstrate high levels of integrity with a proactive and positive attitude.
- Have good customer focus.
- Are a team player with high levels of flexibility.
- Have proven report-writing experience.
- Possess good problem-solving skills.
- Are a computer literate with working proficiency in MS Excel and MS Word.
- Territory knowledge is an added advantage.
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About the role:
- The Partnership Associate will work closely with the Commercial team (Partnership Sales) to serve existing and potential Microfinance Institution partners by providing product and service information, supporting trade activations while resolving product issues effectively.
What you would be expected to do:
- Drive sales across consumer sales channels in the assigned territory.
- Branch level inventory management
- Receiving client queries and resolving consumer and channel queries with stipulated guidelines and timelines.
- Provide assistance towards trade activations and marketing campaigns as per set plans.
- Planning and conducting product and sales trainings to partner staff.
- Fulfilling within reasonable time aftersales and warranty requirements.
- Consolidating reports on other companies selling similar products, routes traveled, branches visited and activated, sales and stock position etc.
- Performing any other duties that may be assigned.
You might be a strong candidate if you:
- Has a Degree or advanced Diploma in a business administration/ sales and marketing.
- Has two to five years’ hands on experience in service/ FMCG or Renewable Energy industry.
- Is computer literate with proficiency in MS Excel, MS Word and MS PowerPoint.
- Strong customer focus
- Keen to deliver high standards of service.
- Must be ready to travel 75% of the time
- Excellent people skills.
- Good communication skills with fluency in both written and spoken English and spoken local language corresponding to the area of assignment (Yoruba / Edo / Igbo / Hausa).
- Clear thinking/problem solving ability.
- Results oriented and able to prioritize measurable goals.
- Possesses an Android phone.
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About the role:
- We are looking for diligent and well organized team member to join our Risk department as an Area Collections Executive. The Employee will drive the efforts and processes related to collections of our PAYG products in the field. They will also give advice and suggestions on how to improve customer payments and satisfaction while ensuring that the company offer matches end-users expectations.
What you would be expected to do
- Assessing regional portfolio and repayment trends and laying down daily, weekly, and monthly strategies to drive better collection rates from delinquent customers.
- Conducting mystery market visits to confirm the quality of sales and obtain different insights from different areas to enhance strategic direction to mitigate situations of disabled lamps and repayments.
- Providing weekly updates to Sales and Risk Management teams on-field interventions performed and results achieved, along with customer insights.
- Designing, piloting, and operationalizing collection processes necessary for ensuring better repayments and customer satisfaction.
- Working with Area Business Managers and Field Sales Executives to repossess products from delinquent customers in cases where direct intervention is required.
- Reporting any cases of product tampering observed in the field through the process and mechanism established by the Risk team.
- Facilitating reporting and actions to be taken against those perpetrating fraudulent practices in the field, such as product tampering, misinformed sales done by FSEs, etc., as per the processes laid out by the Risk function.
- Training Agents (Field Sales Executives) on dealing with repossessions and difficult customer collection issues.
- Driving operating rhythm to follow up with Agents (Field Officers) to ensure they are completing their collection calls and repossession tasks on time.
- Recruiting cash collection centers and setting up the critical collection area.
You might be a strong candidate if you
- Have Bachelor's degree/Higher Diploma related to Finance, Community Development, Communication, Credit Risk Management or related fields.
- Have at least 1 year of work experience in a similar position with field experience and also with rural customers settlements.
- Are excited about working in the field to drive collections, resolving issues, and enhancing the customer experience.
- Have relevant experience from Microfinance/ Fintech or banking background on Credit Collections debt recovery preferable.
- Have good communication & people skills
- Are excited about working with rural customers & resolve customers issues.
- Have excellent issue-tracking and resolution skills.
- Work with multiple sales teams and cross-functional teams seamlessly.
- Knowledge of the territory will be an added advantage.
Method of Application
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