Software Support Engineer, Level 3 - Application Lifecycle Management (ALM) at Tek Experts

Ref No: 242517

Job Description

• We're growing rapidly. Would you like to join us?
• Do you have strong troubleshooting skills?  
• Do you love delivering exceptional customer service?
• Are you looking for a rapidly growing company to take your career to the next level?
• Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations.
• We are hiring a Level 3 Software Support Engineer to support Micro Focus Application Lifecycle Management (ALM).

About the Role

• In this role, you will be supporting customers who are having technical issues with their ALM software.
• Application Lifecycle Management covers the entire application lifecycle of the software that goes from development to the final release and enables teams of all sizes to deliver high-quality apps with greater speed and agility.

What you’ll be doing

• Follow best practice ticket management processes, ensuring tickets owned are handled and updated timely and every effort is made to make service levels
• Present a positive, effective and flexible contribution to achieving team targets and objectives
• Collaborate with other team members to provide high-quality support
• Ensure constant self-development using day to day work, web-based training, and any other available tools

What You'll Need

• Bachelor's degree or equivalent technical certifications
• 2-4 years’ experience in technical support
• Experience with Windows/ Linux server operating systems is a must
• Strong Knowledge of programming languages, networking, databases or UI’s
• Experience in customer service is a must
• Interest in or exposure to software development and support
• General understanding of testing concepts and functional testing processes  
• Demonstrated excellence in teamwork, collaboration, and knowledge sharing
• Customer-orientated, motivated to take charge of both customer engagement and problem
• Fluent in English

What We Offer

• A Career, not a job
• Be part of something great
• Opportunity to realise your full potential
• Continuous personal and professional learning
• Fast-track career
• Global resources
• Unleash your potential
• Work-wide family