Software Support Engineer Level 3 - Application Lifecycle Management (ALM) at Tek Experts

Job Description

• Do you have strong troubleshooting skills?
• Do you love delivering exceptional customer service?
• Are you looking for a rapidly growing company to take your career to the next level?
• Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations. We are hiring a Level 2 Software Support Engineer to support Micro Focus Application Lifecycle Management (ALM).
• In this role, you will be supporting customers who are having technical issues with their ALM software. Application Lifecycle Management covers the entire application lifecycle of the software that goes from development to the final release and enables teams of all sizes to deliver high-quality apps with greater speed and agility.

Duties and Responsibilities

• Provide excellent customer service to clients who are experiencing technical support problems.
• Follow best practice ticket management processes, ensuring tickets owned are handled and updated timely and every effort is made to make service levels
• Present a positive, effective and flexible contribution to achieving team targets and objectives
• Ensure constant self-development using day to day work, web-based training, and any other available tools

Competencies

• 1-2 years experience in technical support
• Experience with Windows/ Linux server operating systems
• Knowledge of programming languages, networking, databases or UIТs will be an added advantage
• Experience in customer service is a must
• Interest or exposure to software development and support
• Bachelor's degree or equivalent technical certifications
• Demonstrated excellence in teamwork, collaboration, and knowledge sharing
• Customer orientated, motivated to take charge of both customer engagement and problem
• Fluent in English.