Soft Services Supervisor at The African Medical Centre of Excellence (AMCE)

Job Purpose

• The Soft Services Supervisor will be responsible for the direct, hands-on supervision and coordination of daily soft service operations within the hospital. The role holder will ensure the effective execution of all housekeeping, portering, and minor front-of-house tasks to the highest standards of cleanliness, safety, and efficiency.
• The role holder will ensure the consistent application of global operational standards and best practices across all assigned areas

Key Accountabilities/Responsibilities

Housekeeping & Environmental Services Management

• Oversee the day-to-day operations of all soft services including but not limited to, housekeeping, laundry, pest control etc. 
• Ensure compliance with all relevant health and safety regulations and local legislation. 
• Monitor service delivery performance and identify areas for improvement. 
• Develop and implement cost-effective and sustainable solutions for soft services operations. 
• Manage service provider contracts, ensuring compliance with agreed service levels and performance targets. 

Customer Service

• Ensure high levels of customer satisfaction are maintained across all service areas. 
• Respond promptly and effectively to customer inquiries and complaints. 
• Build and maintain positive relationships with clients, staff, and other stakeholders. 
• Promote a culture of excellent customer service within the team. 
• Implement customer feedback mechanisms and use data to drive service improvements. 

Quality Assurance

• Implement and maintain a robust quality assurance program for all soft services. 
• Conduct regular inspections and audits to ensure compliance with standards and procedures. 
• Investigate and resolve quality issues promptly and effectively. 
• Continuously monitor and improve the quality of service delivery. 
• Implement corrective and preventive actions to address identified deficiencies.

Education, Skills and Competencies

• Bachelor’s Degree in Hospitality Management, Facility Management, or a related field. 
• Professional certification/ membership of a relevant recognized professional body. 
• Certifications in relevant areas such Facilities Management preferred. 
• 1-5 years of experience in a relevant field, such as building maintenance, facility management, or healthcare engineering.